Authentication error
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Authentication error
05-02-2020 7:12 PM
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I've just returned from holiday and my phone won't connect to my wifi. My laptop and other devices still work ok, only my phone shows the error. i've tried restarting the hub and my phone but still have an issue. Any suggestions?
Re: Authentication error
05-02-2020 7:22 PM
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I've just reset the router again and all is good now
Re: Authentication error
06-02-2020 7:14 PM
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Hi @Stewart1887, glad to hear it is back working for you. We are sorry for the delay in responding back to you.
Let us know if anything changes please.
Re: Authentication error
07-02-2020 8:43 PM
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Tried resetting the router several times but to no avail and now my phone won't connect.
My Alexa and laptop and other mobiles are still working ok.
Just changed my package with Plusnet although shouldn't have any physical changes with devices is this the issue?. No issues recently prior to this
Re: Authentication error
08-02-2020 10:14 AM
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Turning on my Firestick yesterday, its finding wifi but not connecting to the internet.
My laptop and other devices are working ok when I try them. Very infuriating.
Re: Authentication error
10-02-2020 6:36 PM
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Hi @Stewart1887
Thanks for coming back to us.
Could you try splitting out the frequencies on your router (as shown here) and then assigning the problematic devices to the 5ghz strand to see if this helps?
Thanks
Dave
Re: Authentication error
10-02-2020 9:05 PM
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