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Authentication Issue - Two Boxes (Openreach and Plusnet)

WelshCake2
Newbie
Posts: 2
Registered: a month ago

Authentication Issue - Two Boxes (Openreach and Plusnet)

Hello,

My parents internet has stopped working.

If i connect to the wifi on an apple device a screen comes up. It gives details of the problem on the 582n router. The error is 'Authentication Error'.

 

My parents have not changed anything. It started a day or so ago.

 

I have powered off both units several times.

Any suggestions please?

5 REPLIES 5
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Authentication Issue - Two Boxes (Openreach and Plusnet)

@WelshCake2 Welcome to the forums. I am a little confused - if your parents have a 582n router, what is the 'Openreach' box?

John
WelshCake2
Newbie
Posts: 2
Registered: a month ago

Re: Authentication Issue - Two Boxes (Openreach and Plusnet)

Hello John,

Thanks for the reply. 🙂

 

They have always had two boxes.

1 is an openreach box that receives the incoming phone line. This is connected to the Plusnet box by an ethernet cable. I thought it was just an old setup.

jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Authentication Issue - Two Boxes (Openreach and Plusnet)

Are they definitely on Fibre? and how long have they had it?

John
MisterW
Superuser
Superuser
Posts: 9,691
Thanks: 2,544
Fixes: 189
Registered: ‎30-07-2007

Re: Authentication Issue - Two Boxes (Openreach and Plusnet)

@jab1 John,

Some of the early FTTC connections were supplied with an Openreach modem and a version of the TG582N with firmware modified to make LAN port 4 into a WAN port.

@WelshCake2 If i connect to the wifi on an apple device a screen comes up. It gives details of the problem on the 582n router. The error is 'Authentication Error'.

Is it just one apple device ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Authentication Issue - Two Boxes (Openreach and Plusnet)

@MisterW Yep, sorry, I had forgotten about that - just that the OP's description threw me.

John