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Authentication Failure?

TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: 14-07-2014

Authentication Failure?

As I was leaving for work this morning I noticed that the light on my router was flashing orange (Airport Extreme) meaning no auth with Plusnet, DSL is in sync. I have also discovered that a work colleague also Plusnet and also on Haslington (Crewe) exchange is also off. Maintenance or something else?
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,310
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Authentication Failure?

I've discussed this with a colleague and they've advised that rebooting your router when you get home should get you back online Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: 14-07-2014

Re: Authentication Failure?

HarryB, Thank you I'll try that when I get home. I did try a quick reboot of the router before I left for work with no change.
I have noticed with the AE that sometimes it will re-connect after an outage and sometimes it won't (mostly it doesn't  Roll eyes )
TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: 14-07-2014

Re: Authentication Failure?

@HarryB, rebooted the router when I got home and all is back to normal.
nbk
Grafter
Posts: 116
Thanks: 2
Registered: 06-01-2015

Re: Authentication Failure?

What gateway are you on now?
http://usertools.plus.net/@gateway/
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 4,310
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Authentication Failure?

Glad to hear you're back online after a reboot. Thanks for letting us know  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: 14-07-2014

Re: Authentication Failure?

@nbk, now on gateway psb-ar01. I guess this must be the new network.
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Authentication Failure?

Yes, that's on the new network.
David