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Authentication Error

FIXED
marcusbee
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Authentication Error

I assume that this is still an ongoing investigation.

I too have the same issue with my hub one.

 I have discovered that if I turn off the 5ghz wifi and turn it back on, then turn off and on the wifi on the device that had the authentication error, it reconnects. Obviously not really acceptable but allows devices to connect.

I can also confirm that issue occurs if you turn off synchronization between bands and if you just leave the 2.5Ghz band available.

Should I raise this as a fault with plusnet?

Plusnet Help Team
Plusnet Help Team
Posts: 979
Thanks: 114
Fixes: 43
Registered: ‎26-03-2018

Re: Authentication Error

Hi @marcusbee,

Thanks for bringing this to our attention. It's odd that would occur, though I'm glad to hear this workaround has seemingly resolved the problem. Is this something that's happening frequently, or has it only happened once or twice?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
marcusbee
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Authentication Error

I have it quite frequently, probably at least every other day. I notice it most on my phone If i leave the house when I come back it does not reconnect.

Plusnet Help Team
Plusnet Help Team
Posts: 14,640
Thanks: 367
Fixes: 104
Registered: ‎27-04-2007

Re: Authentication Error

Hi marcusbee, are they all Apple devices or a mix maybe?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
marcusbee
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Authentication Error

No Samsung Galaxy s5 and s9 and a kindle fire. Also sometimes have issue with my laptop pc If i have put it to sleep instead of logging off.

Plusnet Help Team
Plusnet Help Team
Posts: 14,640
Thanks: 367
Fixes: 104
Registered: ‎27-04-2007

Re: Authentication Error

OK, cheers. Have you been able to factory reset the router? I'd definitely try that next if you haven't already. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Chaza218
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Authentication Error

I too am experiencing this issue across 

- Microsoft Surface Pro 5
- Samsung Note 9
- Samsung S9 

I have done factory resets of the router etc etc and the issue persists. 

I should also note that I do have:

Google Home Mini
Chromecast
Chromecast audio

If I recall a while ago, there was a historic issue with Google devices de-authing wireless devices, but I thought that was fixed.


Plusnet Help Team
Plusnet Help Team
Posts: 449
Thanks: 70
Fixes: 32
Registered: ‎25-02-2019

Re: Authentication Error

Hi @Chaza218,

 

Are you on the latest firmware on your devices as updating the device firmware did manage to fix the issue for the people that had similar issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team