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April 30th 2020. Prime Dropout now big ping and slow Upload

Grafter
Posts: 77
Thanks: 7
Registered: ‎22-03-2015

April 30th 2020. Prime Dropout now big ping and slow Upload

Prime dropped out last night, it came back but 99 days out of 100 it's fine.

                                        Checked speed today @ 1200 hours.

Dropped from 36 ish most days to 30 today (BT checker) which is below my contracted low speed. Speed had been 42 after recent profile reset, this dropped to a consistent 36

Power cycle of router made little difference, Upload changed from normally 10 to 2 earlier today to 7.5 after power off/on

Response (ping) is a LOT worse at 38 to 56, normally on BT less than 38.

Stats from router...

SNR  Download  Normally 6 ish now 9 

 

Have not bothered to call, appreciate the present situation, but if it does not increase above contracted by late afternoon will do so. 

 

 

1 REPLY 1
Grafter
Posts: 77
Thanks: 7
Registered: ‎22-03-2015

Re: April 30th 2020. Prime Dropout now big ping and slow Upload

                                       21:50 Thursday 30th April 2020

 

Speed decreased again,

PING 45 ms  DOWNLOAD  25.44 Mbps    UPLOAD 7.05 Mbps

 

 

Well below the 32 Mbps contracted lowest speed of 32 Mbps.

Unless a lot of people working late or maybe streaming video then lower speeds have been set by the ISP ?