Apple ipad issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Apple ipad issues
Apple ipad issues
17-02-2021 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm getting a ''Safari couldn't connect you because the server stopped responding'' message when using my ipad and my wife's, i've been having this issue for quite some time now on an older ipad and on my brand new one and it's happening more and more frequently which is driving me mad, more often than not i have to open Settings, disconnecting and then reconnecting wifi, my router is a Hub1 with what appears to be the latest update, could it be a router problem, if so i'm prepared to leave Plusnet as i am desperate to get over this frustrating problem
Re: Apple ipad issues
17-02-2021 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Ronnie66 Welcome to the forum.
The default condition is that the 2.4 and 5 GHz bands are synchronised, which can cause this problem. To separate them see here: https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840
If you can't live with a Hub One then save the cancellation charges and spend about £20 on an auction site and buy a BT Smarthub 6. Setting instructions are here: https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Apple ipad issues
17-02-2021 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the advice, much appreciated, i've changed the settings on the router to 5Ghz on one of the ipads to see how it goes.
Re: Apple ipad issues
17-02-2021 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I assume that you mean that you have logged into the Hub and separated the bands then selected the 5GHz transmission on your Ipad?
If you are using the 5GHz band then also note this: https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1696363#M15510
You might be better using the now independent 2.4GHz one.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Apple ipad issues
17-02-2021 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Correct, one ipad is connected to 5Ghz and the to 2.4, to see how each one performs.
Thanks for the link, will check it out later
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page