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Apparent Sync Issue - Question 135921615

FIXED
Gribbin
Hooked
Posts: 9
Registered: ‎03-06-2015

Apparent Sync Issue - Question 135921615

Good Morning,

I raised a ticket last week (135921615) as I have no connection currently. I have a 'newer' master socket with a built in filter, so it took me until Saturday to find someone with a spare filter to test... as expected it made no difference Sad

 

I've updated the ticket but yet to hear back - anything the guys can do on here to progress would be greatly appreciated. I've already used up my mobile data!

 

Many thanks in advance for any help. 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,433
Thanks: 1,000
Fixes: 193
Registered: ‎25-03-2015

Re: Apparent Sync Issue - Question 135921615

Apologies for any inconvenience this fault is causing you. I've made sure this is in hand with our suppliers for further investigation and responded to the ticket for you.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gribbin
Hooked
Posts: 9
Registered: ‎03-06-2015

Re: Apparent Sync Issue - Question 135921615

Thanks Harry.

 

Do you have any idea how long it generally takes (i assume openreach) to respond; get an engineer out; fix these types issues (in general of course)?

I don't mean this as something to hold you to, more to get an idea if I should expect a day, a few days, a week... a few weeks? :/

Cheers

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,433
Thanks: 1,000
Fixes: 193
Registered: ‎25-03-2015

Re: Apparent Sync Issue - Question 135921615

I've just updated the ticket for you. Our suppliers have now requested an engineer appointment be booked.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gribbin
Hooked
Posts: 9
Registered: ‎03-06-2015

Re: Apparent Sync Issue - Question 135921615

Much appreciated thank you - I have responded with availability Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 4,433
Thanks: 1,000
Fixes: 193
Registered: ‎25-03-2015

Re: Apparent Sync Issue - Question 135921615

Fix

I noticed and booked the appointment just before this post Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team