Apparent Sync Issue - Question 135921615

[#1]

Good Morning,

I raised a ticket last week (135921615) as I have no connection currently. I have a 'newer' master socket with a built in filter, so it took me until Saturday to find someone with a spare filter to test... as expected it made no difference

I've updated the ticket but yet to hear back - anything the guys can do on here to progress would be greatly appreciated. I've already used up my mobile data!

Many thanks in advance for any help. 

[#2]

Apologies for any inconvenience this fault is causing you. I've made sure this is in hand with our suppliers for further investigation and responded to the ticket for you.

Thanks for your patience.

[#3]

Thanks Harry.

Do you have any idea how long it generally takes (i assume openreach) to respond; get an engineer out; fix these types issues (in general of course)?

I don't mean this as something to hold you to, more to get an idea if I should expect a day, a few days, a week... a few weeks? 😕

Cheers

[#4]

I've just updated the ticket for you. Our suppliers have now requested an engineer appointment be booked.

[#5]

Much appreciated thank you - I have responded with availability

[#6 · Accepted solution]

I noticed and booked the appointment just before this post