Appalling upload speeds on Unlimited Fibre Extra
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- Appalling upload speeds on Unlimited Fibre Extra
21-06-2017 1:47 PM
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Used to be on BT Infinity Option 2 with very very fast upload speeds (over 10). Last few years I'd been on Plus Net's Unlimited Fibre which served my purposes well enough despite a drop in speeds.
I'm a content creator and stream live video regularly and I really do need a faster upload speed now for my work. I upgraded to Unlim Fibre Extra over 3 weeks ago and my speeds are still the same, still less 38/2.
does anybody else recieve such an appalling service from plusnet? or is it just me? I'm on the verge of leaving.
Fixed! Go to the fix.
Re: Appalling upload speeds on Unlimited Fibre Extra
21-06-2017 1:54 PM
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the change would or should happen on your billing date
Re: Appalling upload speeds on Unlimited Fibre Extra
21-06-2017 2:00 PM
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oh, so not within the 24hrs that I was promised? hmmm interesting.
Re: Appalling upload speeds on Unlimited Fibre Extra
21-06-2017 2:20 PM
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Hi there,
The order to upgrade you to the faster fibre product should complete within the next 24 hours. Apologies that you were placed on to the incorrect speeds initially.
Re: Appalling upload speeds on Unlimited Fibre Extra
21-06-2017 2:27 PM
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hmmm, forgive me for being sceptical Chris. We'll see what happens!....
21-06-2017 2:31 PM
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Drop a reply to this thread tomorrow and let us know!
Re: Appalling upload speeds on Unlimited Fibre Extra
22-06-2017 8:54 AM
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Upgrade went through, A much much faster upload speed!
Re: Appalling upload speeds on Unlimited Fibre Extra
22-06-2017 9:08 AM
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Great to see, thanks for getting back to us!
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