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Appalling upload speeds on Unlimited Fibre Extra

FIXED
lesterfordes
Newbie
Posts: 4
Registered: 21-06-2017

Appalling upload speeds on Unlimited Fibre Extra

Used to be on BT Infinity Option 2 with very very fast upload speeds (over 10). Last few years I'd been on Plus Net's Unlimited Fibre which served my purposes well enough despite a drop in speeds.

I'm a content creator and stream live video regularly and I really do need a faster upload speed now for my work. I upgraded to Unlim Fibre Extra over 3 weeks ago and my speeds are still the same,  still less 38/2.

does anybody else recieve such an appalling service from plusnet? or is it just me?  I'm on the verge of leaving.

7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

the change would or should happen on your billing date

lesterfordes
Newbie
Posts: 4
Registered: 21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

oh, so not within the 24hrs that I was promised?   hmmm interesting.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Hi there,

 

The order to upgrade you to the faster fibre product should complete within the next 24 hours. Apologies that you were placed on to the incorrect speeds initially.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lesterfordes
Newbie
Posts: 4
Registered: 21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

hmmm, forgive me for being sceptical Chris. We'll see what happens!....

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Fix

Drop a reply to this thread tomorrow and let us know!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lesterfordes
Newbie
Posts: 4
Registered: 21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

Upgrade went through, A much much faster upload speed!   Cheesy 

6396937872[1].png

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Great to see, thanks for getting back to us!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff