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Appalling upload speeds on Unlimited Fibre Extra

FIXED
lesterfordes
Newbie
Posts: 4
Registered: ‎21-06-2017

Appalling upload speeds on Unlimited Fibre Extra

Used to be on BT Infinity Option 2 with very very fast upload speeds (over 10). Last few years I'd been on Plus Net's Unlimited Fibre which served my purposes well enough despite a drop in speeds.

I'm a content creator and stream live video regularly and I really do need a faster upload speed now for my work. I upgraded to Unlim Fibre Extra over 3 weeks ago and my speeds are still the same,  still less 38/2.

does anybody else recieve such an appalling service from plusnet? or is it just me?  I'm on the verge of leaving.

7 REPLIES 7
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

the change would or should happen on your billing date

lesterfordes
Newbie
Posts: 4
Registered: ‎21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

oh, so not within the 24hrs that I was promised?   hmmm interesting.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Hi there,

 

The order to upgrade you to the faster fibre product should complete within the next 24 hours. Apologies that you were placed on to the incorrect speeds initially.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
lesterfordes
Newbie
Posts: 4
Registered: ‎21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

hmmm, forgive me for being sceptical Chris. We'll see what happens!....

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Fix

Drop a reply to this thread tomorrow and let us know!

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
lesterfordes
Newbie
Posts: 4
Registered: ‎21-06-2017

Re: Appalling upload speeds on Unlimited Fibre Extra

Upgrade went through, A much much faster upload speed!   Cheesy 

6396937872[1].png

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Appalling upload speeds on Unlimited Fibre Extra

Great to see, thanks for getting back to us!

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.