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Appalling Product

keithandrewowen
Grafter
Posts: 25
Thanks: 3
Registered: a week ago

Re: Appalling Product

OK so the Openreach engineer has just been. He spent about 40 minutes here testing various things.

He said that the line was set to be "vectored" (?) which the Plusnet One routers don't cope with very well, so he has reset that.

He also said the SNR was set to 3db, and he has reset that to 6db. He said that at this distance from the cabinet (circa 550m) there's no way 3db would be stable.

The BTW performance tester shows 54/6 (wired)

So far it seems OK but he's only been gone about 20 minutes, so let's see. It is usually more unstable in the evenings anyway.

RealAleMadrid
Seasoned Champion
Posts: 1,485
Thanks: 662
Fixes: 33
Registered: ‎07-07-2009

Re: Appalling Product

@keithandrewowen  If I were you I would take everything that the Openreach "Engineer" said with a very large pinch of salt, it just doesn't sound convincing.

For a start virtually all the VDSL2 (FTTC)  operating parameters are controlled by the automated DLM (Dynamic Line Management) System and as far as I know ISPs or even Openreach engineers are not able to set a fixed 6dB SNRM or switch vectoring on and off. For vectoring to work properly all the lines on the cabinet have to have it enabled. There are other Plusnet customers on vectored lines who could well be using Hub1 routers with no known problems, Did the OR guy say there was a problem with Plusnet router?  Vectoring is the best possible thing to have on your line as it reduces crosstalk from other lines and can give much higher speeds.

So the question is, as I don't believe that the stated changes have been made what did he actually do, my guess is probably nothing or at best a DLM reset which will probably have reduced your sync speed as the SNRM may well have gone back to 6dB but if the line remains stable that will be lowered over the next few days.

keithandrewowen
Grafter
Posts: 25
Thanks: 3
Registered: a week ago

Re: Appalling Product

Quite possibly you're right - I don't know enough to say either way.

But between Openreach blaming Plusnet, and Plusnet blaming Openreach, I still don't have a stable internet connection.

I don't really care what the root cause is, I just want to receive the service I'm paying for.
keithandrewowen
Grafter
Posts: 25
Thanks: 3
Registered: a week ago

Re: Appalling Product

Well, we just lost connection again :-( Does anyone else have any ideas before I contact Plusnet to cancel and ask for a refund?