Appalling Product
Thanks for your post @keithandrewowen
I'm sorry for the issues with your connection.
I've tested your line tonight and the tests aren't showing the cause for the drops but we can definitely see them. I'd recommend firstly making sure your router's plugged into the test socket as explained here https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 to rule out any issues with the internal wiring of your property.
If you're still having issues, we'd need to arrange another engineer appointment to investigate further but as part of a broadband fault investigation rather than a phone line fault (as we had detected a line fault previously). Please could you reply to the ticket Here with two or three timeslots when you'll be available for another visit?
I've also attached a copy of our testing below if anybody's interested:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | [redacted] |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 59.5 Mbps | ||||
| Upstream Speed | 6.4 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 902.6 | ||||
| Upstream Rate Assessment | Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Not Detected | ||||
| Service Impact | No Impact Observed | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream traffic detected | ||||
| Technology | VDSL | ||||
| Current 15Min Bin Retrains | 0 | ||||
| Last 15Min Bin Retrains | 0 | ||||
| DP Type | External | ||||
| Profile Name | 0.128M-80M Downstream 5dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2021-04-26T08:00:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 60.3 Mbps | 63.6 Mbps | 61.5 Mbps |
| Up Stream Line Rate | 6.2 Mbps | 6.4 Mbps | 6.3 Mbps |
| Up Time | 683.0 Sec | 900.0 Sec | 889.8 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2021-04-28T18:01:31Z | 2021-04-28T18:16:31Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 9 | 0 |
| Errored Seconds | 1 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Looking at the connection logs over the last 7 days things don't look good at all
@jab1 wrote:@Gandalf Thanks for picking this up - but I can't see any test results, and I'm definitely interested.
Now I can - and the Radius log is 'orrible.
I have to post my response through the Khoros Social Response tool then edit my response direct in forum post to include the test results as copying and pasting the test results into the tool we use makes a big mess of the post. 
Justo to respond to a comment from @jab1 earlier in this thread, I found a really long ethernet cable (my desktop PC is in the back of the house, the router by the front door) and connected the PC via ethernet. Then I ran the BTW performance tests again.
This is a significantly better result, obviously, and more like the speed I had expected. However that doesn't seem to explain the constant drops and very low wi-fi connection speeds
Yep, I saw that post @jab1 , but if there's something wrong it seems strange that the sync speed is higher than would be expected. 
