Anyone understand how OpenReach work ??
Hey all, does anyone know how OpenReach work ?
In short, my area (new build area, been in development for past 10 years) cannot get Fibre, but it could get fibre, but now cannot.
Current offering is 19th century phone lines, with ADSL, and an average speed of 3.7mb (Postcode: GL2 2EE for reference, not exactly out in the middle of nowhere, and no, I don't live at that postcode!
)
Do note that, that's ADSL, not ADSL2
Past 8 weeks, on the Fibre Checker website, the area has gone from 'EA' which is enabled area, finalising cabinet.....
Then on the 18th Feb, went to 'AO' which is accepting Fibre Orders, so all the ISP's including LLU take orders....
2 days later (I only just found out today), the Fibre checker website now states:
'ES' - Exploring Solutions.
How do those retards at OpenReach, go from stating that the green cab is nearly ready for Fibre, then ready and accepting orders, and then back to the StoneAge of wondering how to install a cabinet ????
P**sed off is an understatement, and not at PN as I know its out of there control (although lack of communication isn't!)...
I just don't get OR! Within 1/2 mile, there is the exchange, and within 1 1/2 miles, there is a large BT site (engineers yard I think)....
I live on a new development, you would have thought a communications provider would have used common sense and put the foundations down along with the build, etc... Same goes for Virgin, the whole area is not cable enabled, wtf!!!
However, am more focused on trying to understand how OpenReach can 1 minute take orders (from ISP's), then 2 days later, go back to Stage 1, which means they do nothing for the next 2 - 3 YEARS!
In short, my area (new build area, been in development for past 10 years) cannot get Fibre, but it could get fibre, but now cannot.
Current offering is 19th century phone lines, with ADSL, and an average speed of 3.7mb (Postcode: GL2 2EE for reference, not exactly out in the middle of nowhere, and no, I don't live at that postcode!
)Do note that, that's ADSL, not ADSL2
Past 8 weeks, on the Fibre Checker website, the area has gone from 'EA' which is enabled area, finalising cabinet.....
Then on the 18th Feb, went to 'AO' which is accepting Fibre Orders, so all the ISP's including LLU take orders....
2 days later (I only just found out today), the Fibre checker website now states:
'ES' - Exploring Solutions.
How do those retards at OpenReach, go from stating that the green cab is nearly ready for Fibre, then ready and accepting orders, and then back to the StoneAge of wondering how to install a cabinet ????
P**sed off is an understatement, and not at PN as I know its out of there control (although lack of communication isn't!)...
I just don't get OR! Within 1/2 mile, there is the exchange, and within 1 1/2 miles, there is a large BT site (engineers yard I think)....
I live on a new development, you would have thought a communications provider would have used common sense and put the foundations down along with the build, etc... Same goes for Virgin, the whole area is not cable enabled, wtf!!!
However, am more focused on trying to understand how OpenReach can 1 minute take orders (from ISP's), then 2 days later, go back to Stage 1, which means they do nothing for the next 2 - 3 YEARS!
Don't know where you see all that extra info
I get this:
For Postcode GL2 2DS
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
ADSL Max Up to 3 -- 2 to 5.5 Available
Fixed Rate 1 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.
----------------------------
Yes, the exchange is Hardwicke, very close by!
I don't have a telephone line as yet, as the order was for a line+fibre, and both got cancelled, which means raising an order for telephone + stongeage ADSL at present.....
I get this:
For Postcode GL2 2DS
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
ADSL Max Up to 3 -- 2 to 5.5 Available
Fixed Rate 1 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014.
----------------------------
Yes, the exchange is Hardwicke, very close by!
I don't have a telephone line as yet, as the order was for a line+fibre, and both got cancelled, which means raising an order for telephone + stongeage ADSL at present.....
Spoke to a guy on the phone last night from PlusNet, got a bit more info as to why my order was cancelled.....
and in my translation, I believe this is correct.
OpenReach have fibre enabled cabinet (Cab 29) on the Hardwicke Exchange....
They are aware many customers via ISP's want the service.
They have the option to install the cards to create the pairs needed for Fibre...
The recent announcement made by OpenReach that orders could be placed on the 18th Feb meant that capacity would be available....
Sooooooooooooooooooooooooooooo, Estimating that around 20 customers would order on the 18th Feb, Openreach installed at the Dslam capacity for 6 users.
So that's why I now have to use broadband invented by Alexander Graham Bell, also known as MAX, meaning an estimated 3.5mb connection.... Even rural users in Mordor get faster than this, and I live in a city on a newish estate! Unreal, OpenReach truly suck....
PlusNet once again been good to me for the other stuff (apart from the 1 major hiccup..)
I emailed OpenReach last night, and got a reply this morning (fibre team)...
there response was: You will be able to order Fibre estimated at the end of March. This is dependant on whether the engineer will finish his Pot Noodle and remember how to install a line card. If the engineer fails to follow instructions, or doesn't understand Huwaei, then you will have to wait until maybe March 2016 until OR learn how to be pro-active.... (ok, slight translation there 
)
and in my translation, I believe this is correct.
OpenReach have fibre enabled cabinet (Cab 29) on the Hardwicke Exchange....
They are aware many customers via ISP's want the service.
They have the option to install the cards to create the pairs needed for Fibre...
The recent announcement made by OpenReach that orders could be placed on the 18th Feb meant that capacity would be available....
Sooooooooooooooooooooooooooooo, Estimating that around 20 customers would order on the 18th Feb, Openreach installed at the Dslam capacity for 6 users.
So that's why I now have to use broadband invented by Alexander Graham Bell, also known as MAX, meaning an estimated 3.5mb connection.... Even rural users in Mordor get faster than this, and I live in a city on a newish estate! Unreal, OpenReach truly suck....
PlusNet once again been good to me for the other stuff (apart from the 1 major hiccup..)
I emailed OpenReach last night, and got a reply this morning (fibre team)...
there response was: You will be able to order Fibre estimated at the end of March. This is dependant on whether the engineer will finish his Pot Noodle and remember how to install a line card. If the engineer fails to follow instructions, or doesn't understand Huwaei, then you will have to wait until maybe March 2016 until OR learn how to be pro-active....
(ok, slight translation there )