Any options for retaining upload speeds
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- Re: Any options for retaining upload speeds
Any options for retaining upload speeds
12-10-2016 2:28 PM
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I've just come to the end of my 18 month contract with Plus.net and whilst I'd heard of the cut in upload speed, I hadn't considered the implications to me until now. I have a static IP with Plus.net and use upload bandwidth a bit when I'm working away from home to VPN into the house and stream video etc. A cut to 2mb is a killer blow for me so I wanted to know if there are any options at all or if I just have to accept it and leave (as staying isn't an option if the upload speed does get cut).
I noticed on the forums there was talk of a 52/10 product (apparently those on 38 were migrated to it in August) - have I misunderstood that, as I am on the 38 product and that's advertised as 38/2?
Is it not possible to be provisioned (with the associated costs) onto a higher tier than your line supports? i.e. if I was on the 76/20 product then I would at least keep the upload speed I have now.
What about just making changes to my existing services to cut costs? If I dropped the call package and paid 12 months line rental, that to me is a zero change to my broadband service so I should be able to stay on the old 38 product until it is forcibly removed, right?
Any other options?
Re: Any options for retaining upload speeds
12-10-2016 2:32 PM
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Receive Direction | Send Direction | ||
---|---|---|---|
Max. DSLAM throughput | kbit/s | 80000 | 20000 |
Min. DSLAM throughput | kbit/s | 128 | 128 |
Attainable throughput | kbit/s | 37249 | 4145 |
Current throughput | kbit/s | 36134 | 4123 |
In the above (from the DSL stats of my Fritz!Box) does the 80/20 relate to the maximum the equipment in the cab supports or is that the product I am provisioned on? When I had a fault recently, the OR engineer swore blind I was on the 80/20 profile but I know I'm paying for the 38mb package.
Also, those speeds are pretty close to the threshold of the maximum for the 38 product, would I likely see any increase if I moved to the 76mb one (do those stats support a case to be moved onto it or not I guess is what I'm asking)?
Re: Any options for retaining upload speeds
12-10-2016 2:42 PM
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Hi there,
From taking a look, I believe that you should actually be on the 55/10 product anyway. With that in mind, I'll place an order to get you provisioned correctly. This means that your upload should perform to it's maximum capabilities.
Matty
Re: Any options for retaining upload speeds
12-10-2016 2:43 PM - edited 12-10-2016 2:45 PM
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Mmm OK so how does that affect retentions then? If I should be on 55/10 does that mean if I take out a new contract it will be on the 55/10 product and as such no impact on my speeds?
I guess then that the 38/2 product is for new customers? Or does it affect contract renewals too (if I'm understanding correctly, if I renew my contract I will not see a drop from 55/10 to 38/2)?
Re: Any options for retaining upload speeds
on 12-10-2016 2:45 PM - last edited on 12-10-2016 3:06 PM by Mav
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@djbenson wrote:
I noticed on the forums there was talk of a 52/10 product (apparently those on 38 were migrated to it in August) - have I misunderstood that, as I am on the 38 product and that's advertised as 38/2?
That was for customers on a 40/20 product only ( provisioned on 80/20) who where then changed to a 55/10 product. PN do not sell this product
Is it not possible to be provisioned (with the associated costs) onto a higher tier than your line supports? i.e. if I was on the 76/20 product then I would at least keep the upload speed I have now.
If your line will not support higher than 40mb , PN will not provision you on a higher speed product
Any other options?
Yes , another ISP if you want the 40/10 product
Regards
Mike
Moderator's note by Mike (Mav): Quote fixed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Any options for retaining upload speeds
12-10-2016 2:52 PM
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So if your line only supports 40/20 PN will provision you on 55/10?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Any options for retaining upload speeds
12-10-2016 2:54 PM
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Customers provisioned on a 40/20 profile should have been shifted to 55/10 back in August.
Re: Any options for retaining upload speeds
12-10-2016 2:57 PM
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@MattyC can you confirm what will happen if I renew my contract, will I renew on the 55/10 product or will I be shunted back to the 38/2?
Re: Any options for retaining upload speeds
12-10-2016 3:04 PM - edited 12-10-2016 3:28 PM
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Recontracting will move you back down to 38/2 on the basis of a new contract. Recontracting should keep you on 55/10, it's an open problem we have at the moment and are actively investigating. Be happy to see if there's a way I can get round getting you onto Fibre Extra, however it requires a bit of a workaround, hence it being unavailable when speaking with Customer Options.
Re: Any options for retaining upload speeds
12-10-2016 3:05 PM
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That would be really good - I don't particularly want to leave Plusnet but it feels a bit like my hands are tied at the moment.
Re: Any options for retaining upload speeds
12-10-2016 3:07 PM
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That being said, if you refer to @HarryB's post in this thread: https://community.plus.net/t5/Fibre-Broadband/Another-one-not-happy-about-the-cut-in-upload-to-2Mbps... it says "I don't believe the speed should have changed when renewing your contract, therefore I will make sure you're put back on 55/10 provisioned speeds." - this seems to contradict what you said above?
The poster in that thread renewed their contract and got downgraded until HarryB stepped in and got their package re-upgraded.
Very confusing!
Re: Any options for retaining upload speeds
12-10-2016 3:15 PM
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@MattyC wrote:
Recontracting will move you back down to 38/2 on the basis of a new contract.
How does that work for those currently on 55/10 at the end of their contract?
Re-contract and take a speed hit or ??????
Re: Any options for retaining upload speeds
12-10-2016 3:21 PM
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Re-contracting is optional isn't it?
Do nothing and stay on 55/10 and pay the same rates.
Also has the advantage that you can leave immediately if you see a better offer.
2Mbits is only 256KBytes/sec - pathetic.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Any options for retaining upload speeds
12-10-2016 3:21 PM - edited 12-10-2016 3:30 PM
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Ok, disregard my response there for now. I'm just going to get further clarification.
My apologies, I've updated my comment.
Re: Any options for retaining upload speeds
12-10-2016 3:36 PM
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I am not convinced that you will see any increase in speed.
Max. DSLAM throughput kbit/s 80000 20000 this is manually entered into the fritzbox in the connection settings and not what it is seeing from the cabinet.
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