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Any fibre faults reported in E7 8LB

namster
Dabbler
Posts: 19
Registered: 19-08-2014

Any fibre faults reported in E7 8LB

Hi All
have lost connection for 2 hours including phone which is down also from plusnet. could not get any response from @plusnethelp.

Anyone please investigate

Thank you
2 REPLIES
rongtw
Seasoned Hero
Posts: 6,462
Thanks: 1,213
Fixes: 11
Registered: 01-12-2010

Re: Any fibre faults reported in E7 8LB

what does say here https://btbusiness.custhelp.com/app/service_status/

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Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Any fibre faults reported in E7 8LB

Hello @namster

 

I'm sorry to hear you're having issues with your phone & broadband. I've checked for any major service incidents via the Openreach website here and there's nothing reported.

 

If you haven't already I'd recommend going through the troubleshooting here and then to run a line test here. If a fault has been detected that requires no appointment to your property, the system will automatically raise a trouble report with Openreach.

 

I hope this helps, but please feel free to let me know if you require any further assistance and I'll see what I can do once I am back in the office tomorrow.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support