cancel
Showing results for 
Search instead for 
Did you mean: 

Any fibre faults reported in E7 8LB

namster
Dabbler
Posts: 19
Registered: 19-08-2014

Any fibre faults reported in E7 8LB

Hi All
have lost connection for 2 hours including phone which is down also from plusnet. could not get any response from @plusnethelp.

Anyone please investigate

Thank you
2 REPLIES
rongtw
Seasoned Hero
Posts: 6,959
Thanks: 1,525
Fixes: 12
Registered: 01-12-2010

Re: Any fibre faults reported in E7 8LB

what does say here https://btbusiness.custhelp.com/app/service_status/

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Any fibre faults reported in E7 8LB

Hello @namster

 

I'm sorry to hear you're having issues with your phone & broadband. I've checked for any major service incidents via the Openreach website here and there's nothing reported.

 

If you haven't already I'd recommend going through the troubleshooting here and then to run a line test here. If a fault has been detected that requires no appointment to your property, the system will automatically raise a trouble report with Openreach.

 

I hope this helps, but please feel free to let me know if you require any further assistance and I'll see what I can do once I am back in the office tomorrow.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff