Any fibre faults reported in E7 8LB
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Any fibre faults reported in E7 8LB
08-01-2017 5:02 PM
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have lost connection for 2 hours including phone which is down also from plusnet. could not get any response from @plusnethelp.
Anyone please investigate
Thank you
Re: Any fibre faults reported in E7 8LB
08-01-2017 5:32 PM
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what does say here https://btbusiness.custhelp.com/app/service_status/
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Re: Any fibre faults reported in E7 8LB
08-01-2017 5:33 PM - edited 08-01-2017 5:34 PM
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Hello @namster
I'm sorry to hear you're having issues with your phone & broadband. I've checked for any major service incidents via the Openreach website here and there's nothing reported.
If you haven't already I'd recommend going through the troubleshooting here and then to run a line test here. If a fault has been detected that requires no appointment to your property, the system will automatically raise a trouble report with Openreach.
I hope this helps, but please feel free to let me know if you require any further assistance and I'll see what I can do once I am back in the office tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
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