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Any fibre faults reported in E7 8LB

namster
Dabbler
Posts: 20
Registered: ‎19-08-2014

Any fibre faults reported in E7 8LB

Hi All
have lost connection for 2 hours including phone which is down also from plusnet. could not get any response from @plusnethelp.

Anyone please investigate

Thank you
2 REPLIES 2
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Any fibre faults reported in E7 8LB

what does say here https://btbusiness.custhelp.com/app/service_status/

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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Any fibre faults reported in E7 8LB

Hello @namster

 

I'm sorry to hear you're having issues with your phone & broadband. I've checked for any major service incidents via the Openreach website here and there's nothing reported.

 

If you haven't already I'd recommend going through the troubleshooting here and then to run a line test here. If a fault has been detected that requires no appointment to your property, the system will automatically raise a trouble report with Openreach.

 

I hope this helps, but please feel free to let me know if you require any further assistance and I'll see what I can do once I am back in the office tomorrow.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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