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Any faults in my Area

gavininwales
Grafter
Posts: 25
Registered: ‎31-07-2015

Any faults in my Area

Arghh, gone from a very stable 37Mbps down and 7Mbps up to barely 20Mbps down.  BT Wholesale diagnostics is attached, showing an appalling speed test..  Running a BT Business Hub 5, which has been stable for months Sad  Router rebooted took 15 minutes to resync.  Any ideas?
3 REPLIES
gavininwales
Grafter
Posts: 25
Registered: ‎31-07-2015

Re: Any faults in my Area

Back up to 36Mbps....must have been a PlusNet fault.
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SpendLessTime
Aspiring Hero
Posts: 2,649
Thanks: 726
Fixes: 69
Registered: ‎21-09-2009

Re: Any faults in my Area

@gavininwales
Going by the time of the test, you may be suffering from peak time congestion issues. If so, and you can test again tonight between 6pm and 10pm, you may find you still have issues.
I would recommend keeping a track of the date/times and speeds and raise a fault if necessary at http://faults.plus.net
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Any faults in my Area

Hi @gavininwales
Tests are indicating a possible fault.
Please report that with us over at http://faults.plus.net and we'll get that raised with our suppliers.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team