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Any chance of an ECI modem?

GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Any chance of an ECI modem?

Hey guys,
I know the chances of me getting this are slim to none, but hey, if you don't ask you don't get Smiley
Would it be possible to get an ECI modem sent out? I was getting waaaay less errors when I had my ECI modem, since my last OR visit and he switched it with a Hawaii (even though I can now see my own stats), I've noticed my error rate shoot up and DLM has put interleaved on at a depth of 771, whereas when I had the ECI, I was maxing out at the 40Mbps cap for a few months solid on fastpath.
I'm on an ECI cabinet, so wouldn't it make sense to match it up with the modem, or is that just heresay?
I don't suppose you guys have any spare lying round at PN HQ? Or am I looking at a trip to a certain well known auction site?
Thanks!
4 REPLIES
Community Veteran
Posts: 2,285
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Any chance of an ECI modem?

OR supply the modem, plusnet only supply the router at this time.
ECI are very cheap on fleebay.. plenty available, I wouldn't pay any more than 10/15 quid.
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Any chance of an ECI modem?

Indeed, but I know PN sometimes have spares lying round the office... I did originally have an ECI but OR swapped it for an HG612 as that's all he had in the van, and since then DLM has kicked in due to errors, ,errors which I didn't seem to have anywhere near as many of on the ECI.
Plusnet Help Team
Plusnet Help Team
Posts: 4,249
Thanks: 884
Fixes: 180
Registered: 25-03-2015

Re: Any chance of an ECI modem?

I asked a couple of people around the office and unfortunately we don't seem to have any laying around  Undecided Sorry.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Any chance of an ECI modem?

No problem Harry, I appreciate you asking round Smiley