Any chance of a lne test, please?
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- Re: Any chance of a lne test, please?
Any chance of a lne test, please?
01-03-2015 12:26 PM
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Lost synch at around 6:15am on Thursday 26/2/15. About a minute later, connection is back up and running, but downstream synch speed has dropped from 62Mb or so to 52Mb.
"No problem", thinks I, "just wait until I can re-synch in daylight at the weekend." Busy yesterday, so today (Sunday 1/3/15), at around 11:30am I log in to the router (TP-Link TD-W998), drop the connection, then switch off the power. I go and have my breakfast, then switch on and reconnect. check line stats and find I've lost another 5Mb from the headline downstream synch, which is now sitting at this:
[tt] Upstream Downstream
Current Rate (Kbps) 13472 47853[/tt]
Now, don't get me wrong, it's still pretty whizzy, but losing 15Mb in 4 days is not good.
Before I start swapping to alternative hardware, I'd like a line test to see if the ILQ has changed, or if the INP has gone up. I can't get detailed stats from this router, so I may revert to the unlocked HG612 and run the stats collecting / monitoring tools I have been unable to use of late, but if the team can check my line first, I would appreciate it.
Re: Any chance of a lne test, please?
02-03-2015 10:43 AM
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Your current profile is this "37M-74M Downstream, Error Protection Off - 8M-17M Upstream, Error Protection Off" so DLM isn't restricting your sync speed in any way.
Re: Any chance of a lne test, please?
02-03-2015 8:27 PM
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Re: Any chance of a lne test, please?
07-03-2015 3:52 PM
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[tt]1. Product name: BT Home Hub
2. Serial number: <redacted>
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 00:25:25
6. Data rate: 12465 / 48179
7. Maximum data rate: 12532 / 55820
8. Noise margin: 6.1 / 6.1
9. Line attenuation: 0.0 / 21.5
10. Signal attenuation: 0.0 / 20.4[/tt]
This is the model that everyone has been complaining about reboots, but as yet it hasn't updated the firmware, so I'll leave it on for a while and see if it settles down.
I'll need to try the OR modem next weekend, maybe...
Re: Any chance of a lne test, please?
15-03-2015 3:28 PM
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This morning I disconnected the HH5 and after 20-30 minutes I put the TP-Link back on. It's a beautiful sunny day here today, so no adverse weather affecting the line. Unfortunately, it hasn't improved my synch rates.
So, it's dropped from a DS synch of around 62Mb to less than 50Mb. It's been steady-ish at the present rate since I started this thread, with different hardware, despite the issues with the HH5 when it was put back on.
Can I please get a GEA test to see if it is worth my while raising a fault?
Re: Any chance of a lne test, please?
15-03-2015 4:07 PM
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Re: Any chance of a lne test, please?
15-03-2015 10:25 PM
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Re: Any chance of a lne test, please?
16-03-2015 5:10 PM
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Re: Any chance of a lne test, please?
17-03-2015 12:16 AM
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It was previously synching at around 62Mb down but is now at 49536 download
Is this worth raising as a fault?
Re: Any chance of a lne test, please?
17-03-2015 12:13 PM
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Re: Any chance of a lne test, please?
17-03-2015 8:19 PM
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I think I'll risk it...
Re: Any chance of a lne test, please?
17-03-2015 8:34 PM
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Re: Any chance of a lne test, please?
17-03-2015 10:20 PM
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@ JHewess - I'm not blaming the router as I did a week with the HomeHub 5 and it was no better.
Re: Any chance of a lne test, please?
18-03-2015 11:37 AM
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FYI the Crosstalk on the GEA test doesn't always pick it up but a engineer would be able to confirm.
The tickets with our Faults team and they'll get that looked into as soon as possible.
Re: Any chance of a lne test, please?
18-03-2015 11:58 PM
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I've just done a QLT - clear as a bell. I couldn't do that yesterday - I rang 17070, and after a few seconds of silence got "This service is currently not available", along with an engaged tone. There were also some odd intermittent single rings on the phone last night, although that might have been the automated testing(?)
We shall see...
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