Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Any Problems tonight? Download speed has hit rock bottom.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Any Problems tonight? Download speed has hit r...
Any Problems tonight? Download speed has hit rock bottom.
05-02-2016 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyone else experiencing very poor download and upload speeds?
Almost like being back on ADSL...
I have FTCC which was giving me 76/20 but tonight it has dropped down to 9mb and my upload is 4.
This is causing my stream to have nothing but issues.
I have given my plus net router a quick reboot and run a speed check on BT wholesale which gave me 9/4
Help
Almost like being back on ADSL...
I have FTCC which was giving me 76/20 but tonight it has dropped down to 9mb and my upload is 4.
This is causing my stream to have nothing but issues.
I have given my plus net router a quick reboot and run a speed check on BT wholesale which gave me 9/4
Help
Message 1 of 8
(1,427 Views)
7 REPLIES 7
Re: Any Problems tonight? Download speed has hit rock bottom.
06-02-2016 8:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stronghold
As it is the weekend I doubt if Plusnet staff will see this until Monday at the earliest. This forum is more for asking for help from other users like myself althoigh PN staff do read the threads but do not always post to every thread.
Have you tried the tests recommended at http://community.plus.net/forum/index.php/topic,143836.0.html ?
If so, then log a fault at http://faults.plus.net or phone in for help if you want to be seen faster. The response from just logging a faulty is 72 hours for Plusnet to look at it (and that is not guaranteed) so I would call them if I was you.
As it is the weekend I doubt if Plusnet staff will see this until Monday at the earliest. This forum is more for asking for help from other users like myself althoigh PN staff do read the threads but do not always post to every thread.
Have you tried the tests recommended at http://community.plus.net/forum/index.php/topic,143836.0.html ?
If so, then log a fault at http://faults.plus.net or phone in for help if you want to be seen faster. The response from just logging a faulty is 72 hours for Plusnet to look at it (and that is not guaranteed) so I would call them if I was you.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 2 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
06-02-2016 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Next time try running the Thinkbroadband (http://www.thinkbroadband.com/speedtest.html) test. I've had a couple of cases of an infamous network issue recently.
Message 3 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
06-02-2016 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@stronghold - I've tested your connection and a fault has been found.
I've now raised this with our suppliers for further investigation and our faults team will get back to you via the ticket on your account once we've received updates from our suppliers.
Thanks for your patience.
I've now raised this with our suppliers for further investigation and our faults team will get back to you via the ticket on your account once we've received updates from our suppliers.
Thanks for your patience.
Message 4 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
06-02-2016 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Harry
Message 5 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
06-02-2016 2:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you @HarryB for proving me wrong too.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 6 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
10-02-2016 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quick update.
Engineer has just left, they found 2 faults, one at the exchange and one of the pole outside.
speed is around 12 down and 4 up but Engineer has assured me that my speeds should return to normal over the next few hours.
Fingers crossed...
Engineer has just left, they found 2 faults, one at the exchange and one of the pole outside.
speed is around 12 down and 4 up but Engineer has assured me that my speeds should return to normal over the next few hours.
Fingers crossed...
Message 7 of 8
(770 Views)
Re: Any Problems tonight? Download speed has hit rock bottom.
10-02-2016 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Speed getting better 60 down but only 4 upload hope the upload starts to increase as I've got a stream event with Ubisoft Next Friday and I really could use my upload back.
Message 8 of 8
(770 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Any Problems tonight? Download speed has hit r...