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Another speed drop over time thread
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- Re: Another speed drop over time thread
Another speed drop over time thread
19-08-2015 11:06 PM
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Had unlimited installed in Dec 2014 and attained speeds of 38 down and 8 up.
Noticed streaming seemed unusually sluggish this evening so ran a few checks to notice that I'm now only syncing at 30.8 (info from portal page)
These are the results from the availability checker, you can see I'm now right near the bottom end of 'Impacted'
Download Upload
High Low High Low
FTTC Range A (Clean) 55.3 35.7 13.9 8.3 -- Available
FTTC Range B (Impacted) 46.5 27.4 13.7 6.1 -- Available
I've attached the results of the advance BTW test also.
Can this be looked into please?
Thanks in advance.
Noticed streaming seemed unusually sluggish this evening so ran a few checks to notice that I'm now only syncing at 30.8 (info from portal page)
These are the results from the availability checker, you can see I'm now right near the bottom end of 'Impacted'
Download Upload
High Low High Low
FTTC Range A (Clean) 55.3 35.7 13.9 8.3 -- Available
FTTC Range B (Impacted) 46.5 27.4 13.7 6.1 -- Available
I've attached the results of the advance BTW test also.
Can this be looked into please?
Thanks in advance.
Message 1 of 8
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Re: Another speed drop over time thread
20-08-2015 8:13 PM
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Anyone from Plusnet staff going to chip in on this please?
Message 2 of 8
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Re: Another speed drop over time thread
20-08-2015 8:29 PM
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If it's an overall drop over time it's most likely crosstalk so nothing PN or any other ISP can do. Do you ever see times when the original speed occurs?
Quote from: beef68 Anyone from Plusnet staff going to chip in on this please?
Message 3 of 8
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Re: Another speed drop over time thread
20-08-2015 8:41 PM
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I tried a 30 minute disconnection but the profile is unchanged. My concern now is i've lost a quarter of my original speed, will I have to wait unit I drop out of the impacted range before anything can be done?
Another thing I could possibly try is a HG612 from eBay as I've been supplied an ECI and the DSLAM is Huwaei?
Another thing I could possibly try is a HG612 from eBay as I've been supplied an ECI and the DSLAM is Huwaei?
Message 4 of 8
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Re: Another speed drop over time thread
21-08-2015 12:19 PM
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Hi @beef68,
I've just performed some diagnostics and no obvious issues came up.
According to that throughput speeds are within our original estimate.
However the BT speed test is below that so I'm going to advise that you raise a fault: http://faults.plus.net
Adam
I've just performed some diagnostics and no obvious issues came up.
According to that throughput speeds are within our original estimate.
However the BT speed test is below that so I'm going to advise that you raise a fault: http://faults.plus.net
Adam
Message 5 of 8
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Re: Another speed drop over time thread
21-08-2015 1:05 PM
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Thanks Adam, I've raised a ticket, will wait to see what happens.
Message 6 of 8
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Re: Another speed drop over time thread
21-08-2015 6:46 PM
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Well I never.
I get home from work to check on things and my profile is back up to 37.2
Many thanks to whoever sorted it out.
I get home from work to check on things and my profile is back up to 37.2
Many thanks to whoever sorted it out.
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Re: Another speed drop over time thread
25-08-2015 11:39 AM
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Message 8 of 8
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- Re: Another speed drop over time thread