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Another fibre install - Slow download, upload ok

Axelz
Newbie
Posts: 2
Registered: 29-01-2015

Another fibre install - Slow download, upload ok

Hi there, I had ADSL and new BT phone line installed after moving house last month (previously fibre customer) and had fibre upgrade Monday morning however still experiencing ADSL download speeds. Can my profile and line please be checked out? I was told it could take up to 10 days to stabilise but hasn't improved at all so far. Also tried unplugging BT fibre modem as last poster tried but no change to download, upload looks reasonable however.
Example speed test result http://www.speedtest.net/iphone/1122546044.png
Many thanks,
Alex
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Another fibre install - Slow download, upload ok

From what I can see this should now be sorted? The profile is correct and there has been a disconnect/reconnect too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Axelz
Newbie
Posts: 2
Registered: 29-01-2015

Re: Another fibre install - Slow download, upload ok

Thanks, after a reboot of router speed has improved 10 fold, now getting 32mbps download . As this appears to have been a mis configuration can I please have a rebate as fibre speed only now provided? I had rebooted router and bt modem this morning and speed was same as before.
http://www.speedtest.net/result/4101921009.png
Alex