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Another Speed Query

danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Another Speed Query

Hi guys,
sorry, yet another broadband speed enquiry!
My broadband speed has been significantly slower recently. It used to be 1.5MB/s download, but now it's stuck at 1.03MB/s and has been for a few weeks. Any ideas why?
Best wishes,
Daniel
19 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Another Speed Query

if you can provide the information requested in the sticky on this board - http://community.plus.net/forum/index.php/topic,96155.0.html
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
9.3 Mb
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Another Speed Query

we also need the rest of it and a wired speed test
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Hi,
can't do a 'wired' test, don't have an ethernet cable..will get on the other things.
thanks,
Dan
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Another Speed Query

Nothing untoward there so I must assume that the problem is with the wireless connection
However you have posted in the ADSL section but the result from the BT test would tend to suggest that you are on the 40/10 fibre product
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Hi,
wireless connection? It's exactly the same computer that's its always been. It seems that my 'max' speed has gone down. It definitely used to be over 10mb, 13 was the original speed when I got Fibre over a year ago, and then it went up some more. Maybe that helps?
Thanks,
Dan
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Another Speed Query

I just realised that you quoted the speeds in MB/s  Embarrassed in the opening posts
Those speeds are fine for the IP profile so it is fairly certain that your line has been affected by cross talk which has reduced the connection speed
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Hi,
ah yes, I did, sorry. Is there anything that can be done about this then? It's definitely slower than it was over a year ago when I first got Fibre.
Best and thanks,
Dan
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Another Speed Query

very doubtful in the short term
If you want a bit of hope read up about G.INP, GFast and Vectoring although the latter one probably won't happen
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Hi,
just reading about G.INP :
http://www.increasebroadbandspeed.co.uk/g.inp
how it is fair / right that I pay the same amount for my broadband, but the speed has decreased because of further fibre uptake in my area? This seems rather dodgy as I have never been informed my speed has been reduced. Also this article seems to say I need a particular modem to utilise G.INP, can I get one for free from PlusNet?
With regards to GFast I think I am far too far from the cabinet (~1 mile I think) for this to be relevant?
Best and thanks,
Daniel
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 230
Registered: ‎01-01-2012

Re: Another Speed Query

Unfortunately Crosstalk is part and parcel of how Fibre to the Cabinet works I'm afraid.
There isn't anything we can do I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

Hi,
so even though I'm paying the same as a year ago, I have to accept 1/3 less speed? How is that fair from a consumer rights perspective?!?
Best,
Dan
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: ‎16-04-2014

Re: Another Speed Query

which equates to me having to wait 50% longer for things to download!!