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Another Outage

nigel1971
Grafter
Posts: 114
Thanks: 2
Registered: 20-05-2014

Another Outage

Lost internet at 1am again for 15mins and not only that it affected 02 as well as i couldn't get on here as no 3g or mobile phone for same amount of time.
National or local?
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Another Outage

That's a very strange coincidence that the broadband and 3G both went down at the same time. There wasn't anything widespread overnight that I'm aware of that may have caused this, so it could have just been a local issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nigel1971
Grafter
Posts: 114
Thanks: 2
Registered: 20-05-2014

Re: Another Outage

Well it happened again at 1am, lost the fibre connection connection for about 15, 20 mins and my network, what was strange EE i couldn't connect to on my mobile, are you sure all the internet and mobile networks are not doing maintenance work? i don't even know if my 4g is working as i didn't see it in London today.
PeeGee
Aspiring Pro
Posts: 1,098
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: Another Outage

I had a loss of "internet" on 11th, somewhere between 00:00 and 04:00 (Samknows speed test did not run at 04:00) and was still out at 08:00. The router was showing a connected session but a short session disconnect was needed to cure the problem.
However, there was "disruptive" maintenance in the "feed chain" scheduled between 02:00 and 06:00 (exchange THC).
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Another Outage

@nigel1971
We didn't see any disconnection on your line overnight, I'm still thinking it's very odd that you lose 3G connection at the same time and something else may be causing this.
@PeeGee
Generally maintenance like this shouldn't need you to reconnect in the router interface, the router should continue trying itself. Can you let us know if this continues to happen?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
PeeGee
Aspiring Pro
Posts: 1,098
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: Another Outage

@Chris
Sorry, I didn't mention that I have set my TL-WR1043ND router to "on demand" as I prefer that mode (effectively manual connect/disconnect but with the benefit of auto-connect if LAN to WAN traffic occurs Roll eyes ) However, I have just remembered that the router had a session "up time" of 23 days (about 20 seconds less than the "reset/power up" time), so there was just a loss of internet access - no registered drop of session confirmed by the following router log extract. IIRC it had been connected to gateway ag04 (pcl-ag04?).
Quote
Oct 23 16:16:03 FILTER    NOTICE Access control disabled
Nov 11 09:11:29 PPP      ERROR  User request
Nov 11 09:11:29 PPP      ERROR  LCP down
Nov 11 09:11:29 PPP      WARNING LCP down
Nov 11 09:11:29 PPP      INFO  sent [LCP TermReq]
Nov 11 09:11:31 PPP      WARNING PPPoE disconnected
Nov 11 09:14:26 PPP      NOTICE PPPoE start connecting...

Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.