Another IP Profile Question
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Another IP Profile Question
24-03-2015 4:04 PM
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So I call the support line this morning and they said that they checked and 35Mb is correct, but they would remove the cap that their end, whatever that means. But so far it still says 35Mb and nothing has changed at this end.
The reason I originally called was that I was unable to order "Extra" and the guy on the phone said this was because I was below the limit and so wasn't an option.
Thanks in advance
Mark
Re: Another IP Profile Question
24-03-2015 5:12 PM
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Can you try a disconnect/reconnect from your router and see if the speeds go above the 35Mbps you're currently seeing?
Re: Another IP Profile Question
26-03-2015 8:32 AM
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I must admit I'm a little confused, I thought the IP profile that was assigned was round about the speed you were expected to get, if so then just over 50Mb is quite a bit more than 35MB.
Mark
Re: Another IP Profile Question
26-03-2015 1:19 PM
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Re: Another IP Profile Question
26-03-2015 1:51 PM
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Re: Another IP Profile Question
26-03-2015 1:58 PM
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Re: Another IP Profile Question
26-03-2015 2:18 PM
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Re: Another IP Profile Question
31-03-2015 9:02 AM
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Also the high speed broadband page has stayed exactly the same at max speed 35Mbps and connection 40Mbps
Re: Another IP Profile Question
31-03-2015 10:42 AM
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Re: Another IP Profile Question
31-03-2015 12:57 PM
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Re: Another IP Profile Question
31-03-2015 2:04 PM
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Thanks
Mark
Re: Another IP Profile Question
31-03-2015 3:59 PM
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