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Another IP Profile Nudge please

rgschofield
Dabbler
Posts: 11
Registered: 23-02-2010

Another IP Profile Nudge please

Had a new fibre install several days ago. Here's the results of BT speedtest just now
Download speed achieved during the test was - 8.68 Mbps
For your connection, the acceptable range of speeds is 39.72 Mbps-56.74 Mbps .
Additional Information:
IP Profile for your line is - 56.74 Mbps
Last time I looked (Plusnet portal is currently down for maintenance), my Plusnet line speed profile was only 9.2 (presumably a late ADSL report knocked it down - it was 40 when BT engineer left)
TIA
Kiss
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Another IP Profile Nudge please

I've bumped the profile on our side to match the top speed of the product you're on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rgschofield
Dabbler
Posts: 11
Registered: 23-02-2010

Re: Another IP Profile Nudge please

Many thanks Chris for the quick turnaround on this.