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Amber power & red Broadband

FIXED
DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

I hope this isn't related to the new and improved firmware....

Browser is s-l-o-w now, with the following URL showing at the bottom of the forum pages randomly.

form url 21.08.18 at 17.28.PNG

I'll delete cookies, history etc, run a cleaner app and monitor.

 

Ya couldn't make it up!!

 

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

The upload, well now the firmware is new, is currently sitting at:

5. DSL uptime: 0 days, 00:06:06
6. Data rate: 2132 / 27526
7. Maximum data rate: 2096 / 28378
8. Noise margin: 5.8 / 3.4

 

And ..... it's dropped after roughly one hour

5. DSL uptime: 0 days, 01:05:58
6. Data rate: 2132 / 27526
7. Maximum data rate: 1699 / 27975
8. Noise margin: 2.4 / 3.6

 

Note the u/l SNR, down to 2.4dB

Question is, how low will it go?

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Amber power & red Broadband

That's interesting as that drop isn't showing on our systems.

I'd recommend giving it a couple of days to see if things improve

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

That's interesting as that drop isn't showing on our systems.

But did you see today's? Huh

 

The u/l did remain low - still using a microfilter in the test point - the connection has been drop free for some time.

Here's a snippet:

17:10:30, 21 Aug. ( 134.030000) PPPoE is up -​ Down Rate=27526Kbps, Up Rate=2132Kbps; SNR Margin Down=3.3dB, Up=6.1dB

17:09:40, 21 Aug. ( 83.850000) PTM over DSL is up
17:08:56, 21 Aug. ( 39.820000) WAN Auto-​sensing running.
17:07:48, 21 Aug. (18238.370000) PPP LCP Send Termination Request [User request]

 

 

Here's what and when a few moments a go:

18:22:48, 13 Sep. (1991632.840000) CWMP: session completed successfully
18:22:48, 13 Sep. (1991632.660000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
18:22:40, 13 Sep. (1991624.470000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
18:22:40, 13 Sep. (1991624.460000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:22:37, 13 Sep. (1991622.150000) WAN operating mode is VDSL
18:22:37, 13 Sep. (1991622.150000) Last WAN operating mode was VDSL
18:22:36, 13 Sep. (1991620.450000) PPP IPCP Receive Configuration ACK
18:22:36, 13 Sep. (1991620.440000) PPP IPCP Send Configuration Request
18:22:36, 13 Sep. (1991620.430000) PPP IPCP Receive Configuration NAK
18:22:36, 13 Sep. (1991620.430000) PPP IPCP Send Configuration ACK
18:22:36, 13 Sep. (1991620.420000) PPP IPCP Receive Configuration Request
18:22:36, 13 Sep. (1991620.370000) PPP IPCP Send Configuration Request
18:22:34, 13 Sep. (1991618.880000) PPPoE is up -​ Down Rate=27377Kbps, Up Rate=2609Kbps; SNR Margin Down=3.3dB, Up=6.3dB
18:22:34, 13 Sep. (1991618.860000) CHAP authentication successful
18:22:34, 13 Sep. (1991618.820000) CHAP Receive Challenge
18:22:34, 13 Sep. (1991618.820000) Starting CHAP authentication with peer
18:22:34, 13 Sep. (1991618.820000) PPP LCP Receive Configuration ACK
18:22:34, 13 Sep. (1991618.810000) PPP LCP Send Configuration Request
18:22:34, 13 Sep. (1991618.810000) PPP LCP Receive Configuration Reject
18:22:34, 13 Sep. (1991618.810000) PPP LCP Send Configuration ACK
18:22:34, 13 Sep. (1991618.800000) PPP LCP Receive Configuration Request
18:22:34, 13 Sep. (1991618.800000) PPP LCP Send Configuration Request

18:21:50, 13 Sep. (1991574.280000) CWMP: session closed due to error: Could not resolve host

18:21:46, 13 Sep. (1991571.110000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
18:21:46, 13 Sep. (1991571.100000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

18:21:42, 13 Sep. (1991567.120000) PTM over DSL is up

18:21:14, 13 Sep. (1991539.050000) CWMP: session closed due to error: Could not resolve host
18:21:14, 13 Sep. (1991538.950000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
18:21:14, 13 Sep. (1991538.940000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:21:14, 13 Sep. (1991538.450000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

18:21:10, 13 Sep. (1991534.680000) PTM over DSL is down after 33190 minutes uptime
18:21:10, 13 Sep. (1991534.680000) PPPoE is down after 33189 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:21:07, 13 Sep. (1991531.720000) PPP LCP Send Termination Request [User request]

 

BT site still wrong Knuppel

Download Speed(Mbps): 23.60 Mbps
Upload Speed(Mbps) : 3.77 Mbps
Ping Latency(ms): 79 ms

So has this drop now corrected the u/l issue?

Can I now put the faceplate back together?

TIA

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Amber power & red Broadband

I can see the one drop from yesterday, before that you had a constant connection for 23 days. If your connection has started working since been plugged into the test socket, I would be led to believe that the issue is related to the face plate. You are fine to reconnect to the face plate and see how it goes, but if you start seeing drops again I would recommend replacing the face plate itself.

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

Thanks for replying Smiley

 

Just to clarify @deank , the connection u/l was still below where it could be (and previously has been) during the time the connection was via the test point. Therefore imho the 'fault' was present during the time I was connected to the test point and it didn't recover as soon as I went via the test point. It was only after the reboot yesterday that my connection appears to show the u/l recovering slightly.

 

I agree with the 23 days uptime - but this just goes to show the hub was likely to be the cause for the dropouts and the firmware (ending 239) has patched the dropping connection..... or has it?

 

One thing I have noticed about the firmware is that my stats is more realtime, as in it changes rapidly, whereas I'm sure the previous firmware 'retained' the figures for longer.

examples are:

5. DSL uptime: 0 days, 01:11:01
6. Data rate: 2132 / 27526
7. Maximum data rate: 1588 / 27796
8. Noise margin: 2.2 / 3.5
----
5. DSL uptime: 0 days, 01:11:34
6. Data rate: 2132 / 27526
7. Maximum data rate: 1588 / 27864
8. Noise margin: 2.2 / 3.5
----
5. DSL uptime: 0 days, 01:11:57
6. Data rate: 2132 / 27526
7. Maximum data rate: 1695 / 27952
8. Noise margin: 2.7 / 3.6
----
5. DSL uptime: 0 days, 01:13:09
6. Data rate: 2132 / 27526
7. Maximum data rate: 1679 / 27920
8. Noise margin: 2.5 / 3.6
----
5. DSL uptime: 0 days, 01:13:42
6. Data rate: 2132 / 27526
7. Maximum data rate: 1679 / 27936
8. Noise margin: 2.3 / 3.6
----
5. DSL uptime: 0 days, 01:21:18
6. Data rate: 2132 / 27526
7. Maximum data rate: 1663 / 27832
8. Noise margin: 2.3 / 3.6
----
5. DSL uptime: 0 days, 01:21:55
6. Data rate: 2132 / 27526
7. Maximum data rate: 1600 / 27848
8. Noise margin: 2.1 / 3.6
----
5. DSL uptime: 0 days, 01:22:44
6. Data rate: 2132 / 27526
7. Maximum data rate: 1675 / 27912
8. Noise margin: 2.6 / 3.6
----
5. DSL uptime: 0 days, 01:38:20
6. Data rate: 2132 / 27526
7. Maximum data rate: 1703 / 27820
8. Noise margin: 2.9 / 3.6
----
5. DSL uptime: 0 days, 03:05:56
6. Data rate: 2132 / 27526
7. Maximum data rate: 1651 / 27760
8. Noise margin: 2.6 / 3.8
----
5. DSL uptime: 0 days, 18:21:05
6. Data rate: 2132 / 27526
7. Maximum data rate: 1533 / 27852
8. Noise margin: 2.1 / 4.0

The above examples are with 0 days uptime.


5. DSL uptime: 5 days, 23:03:21
6. Data rate: 2132 / 27526
7. Maximum data rate: 2222 / 27549
8. Noise margin: 7.2 / 4.1
----
DSL uptime: 12 days, 21:10:40
6. Data rate: 2132 / 27526
7. Maximum data rate: 1612 / 27027
8. Noise margin: 2.4 / 3.9

The 2 examples above are just random.

 

After the reboot and just prior to posting:

5. DSL uptime: 0 days, 16:15:15
6. Data rate: 2609 / 27377
7. Maximum data rate: 2580 / 28364
8. Noise margin: 6.3 / 4.1

The above will change tonight.

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

I decided to leave it connected via the microfilter in the test point.

The connection dropped twice a few moments ago ... I know it's not often, but a pain when it's in use.

00:31:49, 30 Sep. (3396145.840000) CWMP: session completed successfully
00:31:49, 30 Sep. (3396145.650000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo

00:31:40, 30 Sep. (3396137.130000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:31:40, 30 Sep. (3396137.120000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:31:38, 30 Sep. (3396134.620000) WAN operating mode is VDSL
00:31:38, 30 Sep. (3396134.620000) Last WAN operating mode was VDSL
00:31:36, 30 Sep. (3396132.860000) PPP IPCP Receive Configuration ACK
00:31:36, 30 Sep. (3396132.850000) PPP IPCP Send Configuration Request
00:31:36, 30 Sep. (3396132.840000) PPP IPCP Receive Configuration NAK
00:31:36, 30 Sep. (3396132.840000) PPP IPCP Send Configuration ACK
00:31:36, 30 Sep. (3396132.830000) PPP IPCP Receive Configuration Request
00:31:36, 30 Sep. (3396132.820000) PPP IPCP Send Configuration Request
00:31:34, 30 Sep. (3396131.270000) PPPoE is up -​ Down Rate=27342Kbps, Up Rate=1347Kbps; SNR Margin Down=3.3dB, Up=5.9dB
00:31:34, 30 Sep. (3396131.250000) CHAP authentication successful
00:31:34, 30 Sep. (3396131.210000) CHAP Receive Challenge
00:31:34, 30 Sep. (3396131.200000) Starting CHAP authentication with peer
00:31:34, 30 Sep. (3396131.200000) PPP LCP Receive Configuration ACK
00:31:34, 30 Sep. (3396131.190000) PPP LCP Send Configuration Request
00:31:34, 30 Sep. (3396131.180000) PPP LCP Receive Configuration Reject
00:31:34, 30 Sep. (3396131.180000) PPP LCP Send Configuration ACK
00:31:34, 30 Sep. (3396131.170000) PPP LCP Receive Configuration Request
00:31:34, 30 Sep. (3396131.170000) PPP LCP Send Configuration Request

00:31:26, 30 Sep. (3396122.860000) Admin login successful by 172.16.0.71 on HTTP
00:31:04, 30 Sep. (3396100.470000) New GUI session from IP 172.16.0.71
00:30:48, 30 Sep. (3396085.160000) CWMP: session closed due to error: Could not resolve host
00:30:45, 30 Sep. (3396081.960000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:30:45, 30 Sep. (3396081.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

00:30:41, 30 Sep. (3396077.790000) PTM over DSL is up

00:30:11, 30 Sep. (3396048.370000) CWMP: session closed due to error: Could not resolve host
00:30:11, 30 Sep. (3396048.280000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:30:11, 30 Sep. (3396048.270000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:30:11, 30 Sep. (3396047.800000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:30:09, 30 Sep. (3396045.610000) PTM over DSL is down after 3 minutes uptime
00:30:09, 30 Sep. (3396045.600000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
00:30:06, 30 Sep. (3396042.510000) PPP LCP Send Termination Request [User request]

00:27:59, 30 Sep. (3395915.560000) CWMP: session completed successfully
00:27:58, 30 Sep. (3395915.380000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
00:27:50, 30 Sep. (3395906.570000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:27:50, 30 Sep. (3395906.560000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:27:47, 30 Sep. (3395904.170000) WAN operating mode is VDSL
00:27:47, 30 Sep. (3395904.170000) Last WAN operating mode was VDSL
00:27:46, 30 Sep. (3395902.530000) PPP IPCP Receive Configuration ACK
00:27:46, 30 Sep. (3395902.520000) PPP IPCP Send Configuration Request
00:27:46, 30 Sep. (3395902.510000) PPP IPCP Receive Configuration NAK
00:27:46, 30 Sep. (3395902.510000) PPP IPCP Send Configuration ACK
00:27:46, 30 Sep. (3395902.500000) PPP IPCP Receive Configuration Request
00:27:46, 30 Sep. (3395902.480000) PPP IPCP Send Configuration Request
00:27:44, 30 Sep. (3395901.050000) PPPoE is up -​ Down Rate=27346Kbps, Up Rate=1339Kbps; SNR Margin Down=3.3dB, Up=6.0dB
00:27:44, 30 Sep. (3395901.030000) CHAP authentication successful
00:27:44, 30 Sep. (3395900.980000) CHAP Receive Challenge
00:27:44, 30 Sep. (3395900.970000) Starting CHAP authentication with peer
00:27:44, 30 Sep. (3395900.970000) PPP LCP Receive Configuration ACK
00:27:44, 30 Sep. (3395900.960000) PPP LCP Send Configuration Request
00:27:44, 30 Sep. (3395900.960000) PPP LCP Receive Configuration Reject
00:27:44, 30 Sep. (3395900.960000) PPP LCP Send Configuration ACK
00:27:44, 30 Sep. (3395900.960000) PPP LCP Receive Configuration Request
00:27:44, 30 Sep. (3395900.950000) PPP LCP Send Configuration Request
00:26:59, 30 Sep. (3395856.310000) CWMP: session closed due to error: Could not resolve host
00:26:56, 30 Sep. (3395853.130000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:26:56, 30 Sep. (3395853.120000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:26:52, 30 Sep. (3395849.150000) PTM over DSL is up
00:26:23, 30 Sep. (3395819.790000) CWMP: session closed due to error: Could not resolve host
00:26:23, 30 Sep. (3395819.750000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:26:23, 30 Sep. (3395819.740000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:26:22, 30 Sep. (3395819.250000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:26:20, 30 Sep. (3395817.090000) PTM over DSL is down after 22111 minutes uptime
00:26:20, 30 Sep. (3395817.090000) PPPoE is down after 22110 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
00:26:17, 30 Sep. (3395813.990000) PPP LCP Send Termination Request [User request]

 

Was this ever raised?

Not happy with the 'new' upload as highlighted in bold Knuppel

Jubby
All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Amber power & red Broadband

Hi @DS

Thank you for providing the router statistics.

I have re-tested the circuit and identified that the upload speed is lower than the estimates.

As you have completed the relevant checks, please raise a fault here and let us know when it's raised so we can pick it up as soon as possible.

Checking the history of your account and open faults with our suppliers, no fault has been raised to them previously.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

I'm really sorry that for some reason I missed your reply @Jubby and have only just seen this. The only reason for posting is because the problem still persists.

(as a side note, the 'Warning this topic has not been posted in for at least 120 days ......<etc>' was a surprise!!)

 

Connection is still via a microfilter in the test point and has been since I last posted on this topic.

Earlier on this evening (around 1830) we had the following:

Me on W10 laptop watching stuff on YT

SWMBO on Android on a farce time conference call

Youngest offspring on iPad on the same call.

Eldest offspring messaging etc.

For no apparent reason YT froze,started buffering and would not play content - farce time went robotic and iPad dropped call. Many attempts later farce time started working on android phone but still no YT or FT on iPad - hmm me thinks, so checked btw speed and upload was poor.

I started checking whilst others moved to data (iPad was swapped for another android phone) and they continued although YT still not happy. When they went back to wifi they were able to continue with the call. When they did YT also then worked too.

 

Q) Is there a known issue with iPads knocking the wifi off or upsetting the PNH1 somehow?

 

We've had a few hiccups lately, but health reasons stopped me from keeping an eye on things in detail. But here's some info from the 10 Feb.

 

I was testing the connection the other night and as part of the test I looked at recent posts on here. I noticed that my browser was waiting on this URL to load - see lower left corner

2203 on 10.02.19.PNG

 

Here's a speed test (hover on image for time and date)

2204 on 10.02.19.PNG

BT DSL reports:

2206 on 10.02.19.PNG

 

Member centre gives (kinda wished it gave upload too - hint) :

2210 on 10.02.19.PNG

 

Speedtest gave this:

2302 on 10.02.19.PNG

 

BTw tester gave a stupid result in the early hours of:

0303.11.02.19.PNG

Another gave:

0304 on 11.02.19.PNG

Another yesterday exceeds the maximum!:

1319 on 19.02.19.PNG

 

These were carried out during the time YT and FT stopped tonight:

1840 on 20.02.19.PNG2030 on 20.02.19.PNG2058 on 20.02.19.PNG

 

Being as I'd got this before seeing your post, here's this:

1. Product name: Plusnet Hub
2. Serial number: +081441+*******276
3. Firmware version: Software version 4.7.5.1.83.8.259 Last updated 21/08/18
4. Board version: Plusnet Hub One
5. DSL uptime: 3 days, 01:54:39
6. Data rate: 2124 / 26900
7. Maximum data rate: 2178 / 27464
8. Noise margin: 7.0 / 4.1
9. Line attenuation: 30.7 / 28.4
10. Signal attenuation: 30.2 / 23.8

19:21:31, 17 Feb. (2337646.820000) PPPoE is up -​ Down Rate=26900Kbps, Up Rate=2124Kbps; SNR Margin Down=3.3dB, Up=6.0dB

19:20:07, 17 Feb. (2337562.900000) PTM over DSL is down after 892 minutes uptime
19:20:07, 17 Feb. (2337562.900000) PPPoE is down after 891 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

04:28:17, 17 Feb. (2284053.650000) PPPoE is up -​ Down Rate=28473Kbps, Up Rate=2099Kbps; SNR Margin Down=3.3dB, Up=6.0dB

04:20:50, 17 Feb. (2283606.660000) PTM over DSL is down after 9293 minutes uptime
04:20:50, 17 Feb. (2283606.650000) PPPoE is down after 9292 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

17:28:17, 10 Feb. (1726066.010000) PPPoE is up -​ Down Rate=26595Kbps, Up Rate=2714Kbps; SNR Margin Down=3.4dB, Up=6.2dB

17:26:53, 10 Feb. (1725982.290000) PTM over DSL is down after 1348 minutes uptime
17:26:53, 10 Feb. (1725982.280000) PPPoE is down after 1347 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

18:59:16, 09 Feb. (1645124.510000) PPPoE is up -​ Down Rate=26716Kbps, Up Rate=2120Kbps; SNR Margin Down=3.4dB, Up=7.1dB

18:57:53, 09 Feb. (1645041.470000) PTM over DSL is down after 2437 minutes uptime
18:57:53, 09 Feb. (1645041.470000) PPPoE is down after 2436 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

02:21:14, 08 Feb. (1498846.040000) PPPoE is up -​ Down Rate=26677Kbps, Up Rate=2558Kbps; SNR Margin Down=3.3dB, Up=6.2dB

02:19:51, 08 Feb. (1498762.960000) PTM over DSL is down after 4 minutes uptime
02:19:51, 08 Feb. (1498762.950000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

02:16:10, 08 Feb. (1498541.960000) PPPoE is up -​ Down Rate=26599Kbps, Up Rate=2612Kbps; SNR Margin Down=3.4dB, Up=6.2dB

02:14:47, 08 Feb. (1498458.460000) PTM over DSL is down after 1 minutes uptime
02:14:47, 08 Feb. (1498458.460000) PPPoE is down after 0 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

02:14:18, 08 Feb. (1498429.920000) PPPoE is up -​ Down Rate=26505Kbps, Up Rate=2602Kbps; SNR Margin Down=3.3dB, Up=6.2dB

02:12:53, 08 Feb. (1498345.230000) PTM over DSL is down after 40 minutes uptime
02:12:53, 08 Feb. (1498345.230000) PPPoE is down after 39 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

01:33:35, 08 Feb. (1495986.380000) PPPoE is up -​ Down Rate=26567Kbps, Up Rate=2437Kbps; SNR Margin Down=3.3dB, Up=6.2dB

01:32:10, 08 Feb. (1495902.070000) PTM over DSL is down after 24930 minutes uptime
01:32:10, 08 Feb. (1495902.060000) PPPoE is down after 24929 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

18:02:06, 21 Jan. ( 128.880000) PPPoE is up -​ Down Rate=25650Kbps, Up Rate=2830Kbps; SNR Margin Down=3.3dB, Up=6.3dB

06:56:14, 21 Jan. (13185813.460000) PPPoE is up -​ Down Rate=25817Kbps, Up Rate=2783Kbps; SNR Margin Down=3.4dB, Up=6.3dB

06:54:51, 21 Jan. (13185729.550000) PTM over DSL is down after 4330 minutes uptime
06:54:51, 21 Jan. (13185729.550000) PPPoE is down after 4329 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

06:45:16, 18 Jan. (12925960.170000) PPPoE is up -​ Down Rate=23827Kbps, Up Rate=2167Kbps; SNR Margin Down=4.1dB, Up=5.9dB

06:43:52, 18 Jan. (12925876.470000) PTM over DSL is down after 7422 minutes uptime
06:43:52, 18 Jan. (12925876.450000) PPPoE is down after 7421 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

03:01:55, 13 Jan. (12480568.700000) PPPoE is up -​ Down Rate=21416Kbps, Up Rate=2554Kbps; SNR Margin Down=5.1dB, Up=6.4dB

 

Anyway, I'll raise a fault in a few mins - thanks for your reply!

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

Just completed the fault log.

Oddly, these urls took a while to load too whilst filling out the form:

2210 on 20.02.19.PNG

It therefore took quite a while to complete Sad

Shame you can only select one option during the filling out of the form - some sites don't load as they should and speed erratic at times too - could only select low speed on the form.

It may be beneficial to all if this thread can be linked to the fault - couldn't see a way myself.

Anyway, 'observations' over, at least the form is now completed Wink

 

 

 

Jubby
All Star
Posts: 626
Thanks: 111
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Registered: ‎06-08-2018

Re: Amber power & red Broadband

Thank you for providing all this information @DS,

The hub one frequency bands some times can cause issues on Apple devices, usually splitting them will correct the issue. I have included the guide below on how to do this. (If you haven't done so already.)

1) To connect to your Hub One, you will need to open a browser and go to http://192.168.1.254

2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection.

I presume that all these speed tests have been completed by Ethernet cable so the fault has been raised to our suppliers and they are requesting that we book an engineers visit due to no external fault detected. Could you kindly reply to the ticket here with your availability for this visit.

Once you have replied to the ticket, let us know on here and we will pick it up as soon as possible.

Thanks again.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
DS
Seasoned Champion
Posts: 2,307
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Registered: ‎06-01-2017

Re: Amber power & red Broadband

Thanks for replying Jubby Wink

 

I split the bands when we first started using the PNH1, in fact nothing uses the 5GHz band here. But thanks anyway for posting the how to Wink

 

Yes, all my posts on these forums were I've posted speeds are always over ethernet. I did carry out some more yesterday, using the TBB tester:

https://www.thinkbroadband.com/speedtest/1550694649347703555

https://www.thinkbroadband.com/speedtest/1550703119569846455

https://www.thinkbroadband.com/speedtest/1550716249825478755

 

I'm going to powercycle the hub later on , reluctantly as it drops the event logs, and will test again using the TBB tester as BT's appears to still be broken - it jumps in 20% increments and seems to give wildly inaccurate results.

My initial thought was my u/l had been capped again* at 2Mbps - can this be checked and ruled out?

I'm replying in a mo Smiley

 

*when we signed up we were on the 40/2 deal, then PN back peddled and went to 40 or 50 or 55(?)/10. Our connection wasn't moved to the (new for us, old for previous customers) u/l of 10Mbps and I called to have it manually 'adjusted' quite some time ago.

 

as a side note, when this was looked at a while back, BT DSL used to show uploads around 5-8Mbps. After I began to 'moan' about having then YV issues and general connection speed issues the solution was for BT to reduce the upload to around 3Mbps. PN were also aware that my connection didn't 'like' the new 3dB target but you can't 'tweak' it as it would also affect 4000 odd other customers.

 

edit at 14:35 - just been reading the GEA test results on the ticket. I know the line length is estimated, but it's now gained about 200 metres in length based on a previous test!!

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

Stats taken before powercycle were:

5. DSL uptime: 4 days, 00:14:32
6. Data rate: 2124 / 26900
7. Maximum data rate: 2198 / 27380
8. Noise margin: 6.5 / 4.1
9. Line attenuation: 30.7 / 28.4
10. Signal attenuation: 30.2 / 23.8

and checked again 21 mins later:

5. DSL uptime: 4 days, 00:35:40
6. Data rate: 2124 / 26900
7. Maximum data rate: 2084 / 27069
8. Noise margin: 5.8 / 3.9
9. Line attenuation: 30.7 / 28.4
10. Signal attenuation: 30.4 / 23.8

Unwrapped a brand new 4 pair ethernet cable, connected it and powercycled the router, which did the following light sequence: Solid green for 20 secs, then flashing green, then blue, then off, then amber flash for ages, then solid amber for 8 secs, then amber with red B light for 18 secs and then blue.

Stats now show:

5. DSL uptime: 0 days, 00:03:16
6. Data rate: 2391 / 26532
7. Maximum data rate: 2391 / 27716
8. Noise margin: 6.2 / 3.4
9. Line attenuation: 30.8 / 28.4
10. Signal attenuation: 30.6 / 23.6

Next was a TBB test, which gave:

https://www.thinkbroadband.com/speedtest/1550779621255269455

 

(not related to my issues, but this popped up earlier when browsing these forums - not sure if I was still logged in or out though):

pn forums.PNG

 

Thought I'd test once more (during this reply) and got:

https://www.thinkbroadband.com/speedtest/1550780339495724155

 

btw test carried out after the above - 0% for 10 secs, then stayed on 20% for 15 secs, stayed on 40% for 20 secs, 60% was 5 secs and 80 to 100% was about 3 secs each. It showed this after first test:
Download Speed (Mbps): 79.76
Upload Speed (Mbps) : 1.23
Ping Latency (ms): 42

And THIS after further diagnostics Crazy2 :

2022 on 21.02.19.PNG

Can somebody PLEASE speak to BT to sort their tester out!!

(must be something with the firmware on the router, as the event log retained the data, I'm sure powering it off used to wipe them?)

DS
Seasoned Champion
Posts: 2,307
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Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

Was this you 'cause it wasn't me !! Knuppel

20:52:18, 21 Feb. ( 3063.200000) PTM over DSL is up
20:51:45, 21 Feb. ( 3029.890000) PTM over DSL is down after 49 minutes uptime
20:51:45, 21 Feb. ( 3029.870000) PPPoE is down after 48 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:51:42, 21 Feb. ( 3027.150000) PPP LCP Send Termination Request [User request]

 

(getting ear ache now from my offspring)

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: Amber power & red Broadband

I feel like we've been here before!! Sad

23:05:54, 21 Feb. (11078.620000) PTM over DSL is up
23:05:20, 21 Feb. (11045.230000) PTM over DSL is down after 133 minutes uptime
23:05:20, 21 Feb. (11045.230000) PPPoE is down after 132 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
23:05:17, 21 Feb. (11042.500000) PPP LCP Send Termination Request [User request]

 

May as well post these too:

at 21:04 https://www.thinkbroadband.com/speedtest/1550783063222376455

at 21:58 https://www.thinkbroadband.com/speedtest/1550786329268306455

now - note 0.8Mbps u/l https://www.thinkbroadband.com/speedtest/1550790594749823055