Amber power & red Broadband
FIXED
Thanks @RandallFlagg for those kind words 
Shocked you found something after all my whinging - I'll raise one shortly 
Bloomin internet!! 
Next 'issue', sorting out contract end dates and whom to stick with .... or go to ....
Hi @DS,
I'm sorry to see that the contract expiry date isn't in line with the contract length that you've signed up for. I've had a look into this for for you now. My response contains some account specific information so, rather than going into detail on here, I've added this as a ticket on your account which you can view here.
I hope that this helps, please let us know if you have any questions.
@EmilyD I've just replied to your ticket.
Waduthink? - fair enough or not?
Let us know here or there
Wasn't me this time 
20:47:19, 14 Aug. (15195.830000) Admin login successful by 172.16.0.71 on HTTP
20:47:13, 14 Aug. (15190.120000) CWMP: session completed successfully
20:47:13, 14 Aug. (15189.940000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
20:47:06, 14 Aug. (15182.990000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:47:06, 14 Aug. (15182.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:47:04, 14 Aug. (15181.150000) WAN operating mode is VDSL
20:47:04, 14 Aug. (15181.150000) Last WAN operating mode was VDSL
20:47:03, 14 Aug. (15179.850000) PPP IPCP Receive Configuration ACK
20:47:03, 14 Aug. (15179.840000) PPP IPCP Send Configuration Request
20:47:03, 14 Aug. (15179.830000) PPP IPCP Receive Configuration NAK
20:47:03, 14 Aug. (15179.830000) PPP IPCP Send Configuration ACK
20:47:03, 14 Aug. (15179.830000) PPP IPCP Receive Configuration Request
20:47:03, 14 Aug. (15179.820000) PPP IPCP Send Configuration Request
20:47:02, 14 Aug. (15178.710000) PPPoE is up - Down Rate=27205Kbps, Up Rate=1434Kbps; SNR Margin Down=3.3dB, Up=6.1dB
20:47:02, 14 Aug. (15178.700000) CHAP authentication successful
20:47:02, 14 Aug. (15178.610000) CHAP Receive Challenge
20:47:02, 14 Aug. (15178.610000) Starting CHAP authentication with peer
20:47:02, 14 Aug. (15178.610000) PPP LCP Receive Configuration ACK
20:47:02, 14 Aug. (15178.600000) PPP LCP Send Configuration Request
20:47:02, 14 Aug. (15178.600000) PPP LCP Receive Configuration Reject
20:47:02, 14 Aug. (15178.600000) PPP LCP Send Configuration ACK
20:47:01, 14 Aug. (15178.590000) PPP LCP Receive Configuration Request
20:47:01, 14 Aug. (15178.590000) PPP LCP Send Configuration Request
20:46:56, 14 Aug. (15173.000000) New GUI session from IP 172.16.0.71
20:46:17, 14 Aug. (15133.920000) CWMP: session closed due to error: Could not resolve host
20:46:15, 14 Aug. (15131.800000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:46:15, 14 Aug. (15131.790000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:46:12, 14 Aug. (15129.040000) PTM over DSL is up
20:45:43, 14 Aug. (15099.610000) CWMP: session closed due to error: Could not resolve host
20:45:42, 14 Aug. (15099.590000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
20:45:42, 14 Aug. (15099.580000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:45:42, 14 Aug. (15099.140000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:45:40, 14 Aug. (15097.460000) PTM over DSL is down after 250 minutes uptime
20:45:40, 14 Aug. (15097.450000) PPPoE is down after 249 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
Don't recall seeing this before either 
Yes I do block them, but always have....
I'm not sure where they've got that from as I've checked your line and the estimates are between 21.8-32.2 mbps.
From what I can see it's more stable now.
When was the last drop you experienced?
I've found a GEA test, admittedly from 2017 and when I was on the 40/2 profile. I say this as I should be on the 55/10 (or 50/10 or whatever/10 it is now)
|
Detailed Records |
|
Attribute: |
DownStream-BE |
UpStream-BE |
|
TAP ID: |
TAP-1 |
TAP-1 |
|
Test ID: |
<removed> |
<removed> |
|
Start Date/Time: |
03-01-2017 15:32:42 |
03-01-2017 15:32:56 |
|
Test Duration: |
PT12.956S |
PT12.046S |
|
User Name: |
<removed> |
<removed> |
|
Domain Name: |
plusdsl.net |
plusdsl.net |
|
Directory Number: |
|
|
|
Network Identifier: |
NA |
NA |
|
Service Identifier: |
<removed> |
<removed> |
|
BRAS IP Address: |
<removed> |
<removed> |
|
VPI: |
0 |
0 |
|
VCI: |
0 |
0 |
|
Peering IP Address: |
<removed> |
<removed> |
|
Infrastructure Type (C+ C++ HG/LTS): |
C++ |
C++ |
|
System Name: |
EUSC Performance Tester |
EUSC Performance Tester |
|
System Host: |
EUSC Performance Tester |
EUSC Performance Tester |
|
Policy Type: |
BestEffort |
BestEffort |
|
Policy ID: |
FTTC |
FTTC |
|
Profile Rate: |
29233 |
2000 |
|
Test File Size: |
7872722 |
441669 |
|
File Transfer Average Throughput/Session: |
4170 |
1590 |
|
Test Outcome |
Pass |
|
Test Outcome Code |
GTC_FTTC_SERVICE_0001 |
|
Description |
GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
|
Main Fault Location |
OK |
|
Sync Status |
In Sync |
|
Downstream Speed |
30.6 Mbps |
|
Upstream Speed |
2.0 Mbps |
|
Appointment Required |
N |
|
Fault Report Advised |
N |
|
NTE Power Status |
PowerOn |
|
Voice Line Test Result |
Pass |
|
Bridge Tap |
Not Detected |
|
Repetitive Electrical Impulse Noise |
Not Detected |
|
Estimated Line Length In Metres |
1174.8 |
|
Upstream Rate Assessment |
Very Good |
|
Downstream Rate Assessment |
Very Good |
|
Interference Pattern |
Not Detected |
|
Service Impact |
No Impact Observed |
|
Home Wiring Problem |
Not Detected |
|
Downstream Policing Discard Rate |
0.0 |
|
Customer Traffic Level |
Upstream and Downstream Traffic Detected |
|
Profile Name |
0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off |
|
Time Stamp |
2017-01-04T16:45:00 |
|
Parameters |
MIN |
MAX |
AVG |
|
Down Stream Line Rate |
30.6 Mbps |
30.6 Mbps |
30.6 Mbps |
|
Up Stream Line Rate |
2.0 Mbps |
2.0 Mbps |
2.0 Mbps |
|
Up Time |
900.0 Sec |
901.0 Sec |
900.0 Sec |
|
Retrains |
0.0 |
0.0 |
0.0 |
I know there's others, either on these forums or on tickets, but can't locate them :(.
Any chance of a more recent one?
1000 odd metres of aluminium won't help either!!
Hello @DS,
Thanks for getting back to us with your router logs, the drops you are seeing are corresponding with those we are seeing at our side. However we are not detecting any external faults, and the drops are intermittent. We have contacted our products team to update the firmware in your router to stem the drops further, and while this is happening we would advise to not disconnect or reset the router.
We will update you here once this has been completed.
Erm, a tad confused is I - it's really not difficult to do this nowadays!!
When we test the line from our side everything currently appears to be working fine and the only cause for concern is the low upload speed, which is as your post demonstrates, lower than the estimated upload speeds.
Whilst it should be note that we don't support a minimum guaranteed upload speed as we do with the download speeds, we are more than happy to investigate the upload speed issue as a fault though, again, I would stress that we can't always guarantee the upload will improve after an engineer visit.
As you've mentioned that you can hear a faint static on the phone line I'd recommend checking this side of things as a bit further - either by borrowing a corded phone from somebody or by testing your phone handset in a different property to see if the static is still there.
Thanks for your feedback regarding the "testing from the master socket" guide - I'll pass this on as I agree that it would be helpful to have something in there that covers VDSL faceplates
Last time I checked, the testing from the master socket guide is still out of date (imho), but lets ignore that for now
Secondly, I've checked your line this morning and concur that the upload speed is still lower than we'd expect.
When you're feeling up to it, I'd probably recommend re-raising a fault here so that we can ask BTW to investigate this on your behalf.
And now it's
the drops you are seeing are corresponding with those we are seeing at our side. However we are not detecting any external faults, and the drops are intermittent. We have contacted our products team to update the firmware in your router to stem the drops further, and while this is happening we would advise to not disconnect or reset the router.
Please don't think I'm being picky @SammyM, because honestly I'm not, but I'm being told my upload isn't where it should be (I know it's not), that it should be raised as a fault and now a firmware update (ending in 259 I presume?) is going to fix the drops, which it hopefully will based on the evidence Bob is involved with and the upload issue is done with....? The hub, after rebooting, going red and amber for a short time persists too.
See where I'm coming from?
Anyway, thanks for getting the ball rolling in regards to the firmware update. As mentioned, I assume it's the 259 and not the 259.1.1? I hope this cures the dropouts, I really do. That way I won't get moaned at when the subscription channels fail to record via the PN YV box!! But the YV issues are the least of my worries atm.
As I used to get more than 2.2Mbps upload previously with PN (after the free migration to 55/10), now it's around 1.5Mbps (even though I'm currently, as of today, in the test port), which imho is pretty poor, considering (yes I know, I'm banging on again about it) that Openreach have dropped their estimates, would you be happy?
My daughter used to remote into her college, but as it went extremely s-l-o-w, she now opts (at my say so) to transfer using a USB flash pen directly.
I'm not asking/begging for much, just try your best to get the upload up to where it was, or better
Just for my sanity 
, do I need to follow the advice previously and raise this, or shut up and put up with it?
(Honestly, not having a go, but kinda wished we'd gone elsewhere. The only reason for thinking this was the 2.5Mbps+ upload when on a LLU connection, and that was via an adsl connection!!)
(note to self - phew, keep calm and slow ones breathing down)
Hello @DS
Thanks for getting back to us. We can certainly see that your connection is dropping and that the upload speed is less that we would estimate for your line. However as previously stated our tests are not highlighting an external fault, having said that this doesn't mean there isn't one but it does mean further investigation would be required.
We are currently pushing a new firmware to your router to see if this help stem the drops, and if after that point if the upload is still less that we would expect, we can raise an engineer appointment to investigate further.
I can assure you we are working to improve you connection.
Thanks for getting back to us. We can certainly see that your connection is dropping and that the upload speed is less that we would estimate for your line. However as previously stated our tests are not highlighting an external fault, having said that this doesn't mean there isn't one but it does mean further investigation would be required.
No problemo
Good, the resolves some of it....
Pleased to hear we're all in agreement that the PNH1 drops and the u/l speed isn't right
The previous drops, of which there were many, prior to the 'new' low u/l speed as reported on here recently, were imho, due to the 3dB target. I'm aware that PN couldn't/wouldn't do anything about this as it would mean another 4000 customers would need their SNR tweaking too. I wonder if the other 4000 know about this 3dB issue.... or these forums......?
We are currently pushing a new firmware to your router to see if this help stem the drops, and if after that point if the upload is still less that we would expect, we can raise an engineer appointment to investigate further.
Let's hope the upload bug, with the newer firmware, resoles the drops - it may if the route cause is the hub,or it may not if it's a 3dB target issue. <error message popped up at the top of the page> Oi, you cheeky monkies, mid type and my hub went green!!
17:10:30, 21 Aug. ( 134.030000) PPPoE is up - Down Rate=27526Kbps, Up Rate=2132Kbps; SNR Margin Down=3.3dB, Up=6.1dB
00:00:47, 02 Mar. ( 47.460000) CWMP: session closed due to error: Could not resolve host
00:00:41, 02 Mar. ( 42.260000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:00:41, 02 Mar. ( 42.250000) CWMP: Session start now. Event code(s): '1 BOOT,M Reboot,4 VALUE CHANGE'
00:00:41, 02 Mar. ( 41.810000) CWMP: Initializing transaction for event code 1 BOOT
00:00:35, 02 Mar. ( 35.860000) System up, firmware version: 4.7.5.1.83.8.259
00:00:20, 02 Mar. ( 20.710000) System start TR069
00:00:20, 02 Mar. ( 20.700000) Boot reason: watchdog reset (cause: 0x2)
16:07:48, 21 Aug. (18238.370000) PPP LCP Send Termination Request [User request]
16:07:47, 21 Aug. (18236.700000) CWMP: session closed before all requests were acked
16:07:47, 21 Aug. (18236.700000) The system is going DOWN for reboot.
16:07:44, 21 Aug. (18233.740000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
16:07:41, 21 Aug. (18231.230000) CWMP: Initializing transaction for event code M Download
16:07:41, 21 Aug. (18231.230000) transfer completed successfully
16:07:41, 21 Aug. (18230.880000) CWMP: Download status=OK
16:07:26, 21 Aug. (18216.290000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
16:07:26, 21 Aug. (18216.290000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
16:07:26, 21 Aug. (18215.890000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
16:07:16, 21 Aug. (18205.460000) CWMP: session completed successfully
16:07:15, 21 Aug. (18205.280000) CWMP: Download file, FileType=1, FileName=bt_prod_secured.enc.rms, Username=, CommandKey=<removed in case the reference is unique>
Let me finish....
The upload, well now the firmware is new, is currently sitting at:
| 5. DSL uptime: | 0 days, 00:06:06 |
| 6. Data rate: | 2132 / 27526 |
| 7. Maximum data rate: | 2096 / 28378 |
| 8. Noise margin: | 5.8 / 3.4 |
So it's up a teeny weeny bit, but not there yet.
I can assure you we are working to improve you connection.
Never doubted it for a minute 
As I still didn't get an answer, even though I've asked it a few times now, I won't raise a fault unless somebody tells me otherwise.
hits post quick, just in case!!