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Am i getting what i signed up for ??

FIXED
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Am i getting what i signed up for ??

I signed up for fibre extra ,which advertised estimated download of 40 to 54mgbs and estimated upload of 7 to 10 mgbs ,but im on a constant 38 down and 1.75 up is this correct ,any help would be appreciated
10 REPLIES
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Right fibre package ??

I ment unlimited fibre extra
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Right fibre package ??

The download is close but the upload is way off
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Am i getting what i signed up for ??

Fix

It looks like the order had been placed incorrectly. I'll get that fixed and you should see the improvement from tomorrow, sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Am i getting what i signed up for ??

Thanks chris
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Am i getting what i signed up for ??

Can you confirm for defo that the order was placed incorrectly and if its been rectified
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Am i getting what i signed up for ??

The order completed this morning so you should be seeing higher speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Am i getting what i signed up for ??

Brilliant , il check when i get home ,thank you Matthew
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Am i getting what i signed up for ??

Sorted , brilliant quick and easy , thanks guys
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Am i getting what i signed up for ??

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 17,050
Thanks: 2,036
Fixes: 142
Registered: 06-04-2007

Re: Am i getting what i signed up for ??

Moderator's note by Mike (Mav): I have changed the fix to Chris as per message #4

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