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Am i doing something wrong?

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Am i doing something wrong?

Ok,

I signed up to normal unlimited broadband my speed through eithernet cable was around 12 Mbps

I have now gone onto fibre broadband (got email today saying its all connected and up and running,

But on the plusnet speed test page my new fibre broadband speed is less around 11Mbps

I am doing something wrong? cos i am not going to pay the extra for fibre if is slower.

Cheers

Karl.

5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Am i doing something wrong?

Two possibilities

Despite the email you are still on ADSL

The Plusnet profile hasn't updated

Can you check the speeds reported by the router

Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Am i doing something wrong?

Did the email say your account change had completed?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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Superuser
Superuser
Posts: 6,896
Thanks: 940
Fixes: 57
Registered: ‎30-07-2007

Re: Am i doing something wrong?

Despite the email you are still on ADSL

That's the one Jim

@karln from your other thread https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872 your fibre is not due till tomorrow. Ignore the email, it's wrong

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: Am i doing something wrong?

It turned out that the email was sent out a day early lol

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,419
Thanks: 990
Fixes: 193
Registered: ‎25-03-2015

Re: Am i doing something wrong?


Oldjim wrote:

Despite the email you are still on ADSL


 

I believe we discussed this yesterday here: https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872

 

HarryB wrote:

Hi @karln,

Looks like your fibre order is due to complete on 02/11/16.

 

And prior to this, you mentioned your fibre order being due to complete on 02/11/16 here: https://community.plus.net/t5/Broadband/What-the-heck-is-going-on/m-p/1380827#M309828

28-10-2016 5:50 PM
karln wrote:

I am now waiting to be switched over to fibre broadband now.

Got me router but it will be a week on Wednesday before its live.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team