Am i doing something wrong?

[#1]

Ok,

I signed up to normal unlimited broadband my speed through eithernet cable was around 12 Mbps

I have now gone onto fibre broadband (got email today saying its all connected and up and running,

But on the plusnet speed test page my new fibre broadband speed is less around 11Mbps

I am doing something wrong? cos i am not going to pay the extra for fibre if is slower.

Cheers

Karl.

[#2]

Two possibilities

Despite the email you are still on ADSL

The Plusnet profile hasn't updated

Can you check the speeds reported by the router

[#3]

Did the email say your account change had completed?

[#4]

Despite the email you are still on ADSL

That's the one Jim

@karln from your other thread https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872 your fibre is not due till tomorrow. Ignore the email, it's wrong

[#5]

It turned out that the email was sent out a day early lol

[#6]

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@Oldjim wrote:

Despite the email you are still on ADSL

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I believe we discussed this yesterday here: https://community.plus.net/t5/Fibre-Broadband/fibre-broadband/m-p/1381543#M49872

@HarryB wrote:

Hi @karln,

Looks like your fibre order is due to complete on 02/11/16.

And prior to this, you mentioned your fibre order being due to complete on 02/11/16 here: https://community.plus.net/t5/Broadband/What-the-heck-is-going-on/m-p/1380827#M309828

28-10-2016 5:50 PM
@karln wrote:

I am now waiting to be switched over to fibre broadband now.

Got me router but it will be a week on Wednesday before its live.