Am I expected to pay full price for faulty internet?

[#1]

As put. A ticket has been opened on an ongoing issue with intermittent outage (several times daily). I’ve spent the last week answering the same bloody question three times however I did ask if I would be expected to pay full price internet for this half rate service and was left unanswered? Surely Plusnet don’t expect customers to pay for faulty goods?

[#2]

What issues specifically are you having and what checks have you done already? Refunds are generally looked at when a fault’s fixed 

[#3]

As I say a ticket has been opened and they’ve actually got someone coming out today I was just wondering what the policy was on billing when the service is faulty. I didn’t fancy waiting an hour on the phone so posted here. I take it a refund will be something I will have to pursue separately then?

[#4]

Likely so I’m afraid.