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Am I being throttled?

hrsnyh
Hooked
Posts: 8
Registered: ‎19-09-2016

Am I being throttled?

During the day for the past 4 days I have been getting a maximum of 5mbps download (dropping to 0.2 at times) and 6 upload. The upload speed is as promised but the download speed should be 30+. At off peak hours I get 20mbps consistently but during the day my connection is incredibly slow. A large majority of yesterday I had less than 1mbps download and thats pretty unusable.

 

Any assistance would be appreciated, Harrison.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 900
Thanks: 188
Fixes: 59
Registered: ‎26-03-2018

Re: Am I being throttled?

Hi @hrsnyh,

 

I'm sorry that your download speed has been poor recently and for any inconvenience caused.


I've tested your line and the test has picked up an issue but it is unclear as to whether this is internal or external to your property:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1625
Description Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location CE
Sync Status In Sync
Downstream Speed 20.5 Mbps
Upstream Speed 3.5 Mbps
Appointment Required Y
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1041.1
Upstream Rate Assessment Good
Downstream Rate Assessment Low
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-01-28T09:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 20.5 Mbps 28.2 Mbps 24.7 Mbps
Up Stream Line Rate 3.5 Mbps 6.1 Mbps 5.6 Mbps
Up Time 798.0 Sec 900.0 Sec 899.2 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-02-10T09:17:00.118+00:00 2019-02-10T09:32:00.118+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 1 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

As this is the case, we'll need to do some troubleshooting to try and narrow down the cause of the fault. I'd recommend starting with basic checks here.

 

If the basic checks don't resolve the problem, the next step would be to plug the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the guide here for instructions on how to connect to the test socket.

 

If the speed issue persists once you're connected to the test socket, please get back in touch and we'll retest your line whilst you're still connected to the test socket.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team