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All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Cheesemate
Newbie
Posts: 2
Registered: 30-08-2016

All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Since my fibre service was meant to be installed on Friday the 26th I have not had any Internet access. Instead all attempts to use the Internet redirect to the BT Wholesale Service Information page. At the moment PlusNet support is waiting for responses from BT, but it seems that they have no real clue what the problem could be. I'm hoping someone here might be more experienced with this fault in order to more quickly rectify it.

Thanks
5 REPLIES
Community Veteran
Posts: 1,258
Thanks: 183
Fixes: 30
Registered: 13-08-2015

Re: All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Have you checked the username and password on your router? I seem to remember getting that page when I switched from BT to PN, before I set up the router. More info on how to set it up can be found here.

Cheesemate
Newbie
Posts: 2
Registered: 30-08-2016

Re: All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Yes, that's all been checked and verified.
Adam929
Newbie
Posts: 3
Registered: 12-09-2016

Re: All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Did this get recitified? Im having the same issue and PN have been sending it back and forth to faults for nearly a month with no real answer.

Moderator
Moderator
Posts: 17,081
Thanks: 2,061
Fixes: 142
Registered: 06-04-2007

Re: All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

Moderator's note by Mike (Mav)

Duplicate post removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rheritage
Newbie
Posts: 2
Registered: 16-09-2016

Re: All pages redirecting to 62.6.38.125/index.html (BT Wholesale Service Information page)

I'm having this problem in Wycombe - help please.