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Advise please

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jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Advise please

Hi guys,maybe someone in the know can answer this one,my sister who lives in Edinburgh has been with virgin media for her BB for years.

Now she wants to move to BT,but she read somewhere that she has to inform virgin that she wants to move,is that correct.

I thought she would just phone BT & tell them she wants to move to one of their packages,all help appreciated.Smiley

https://www.flickr.com/photos/james_bingham/
5 REPLIES
Riza
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Registered: 24-07-2014

Re: Advise please

Previously, I was with Virgin Media but moved to uncabled area.

 

They told me it's not possible to install cable so they terminated my contract (with a discount though), and I moved the new property over to Plusnet Smiley

 

Now I believe it's different as BT will contact Virgin to tell them you're moving ISP, but you should contact Virgin to give them the 30 day notice and to inform them incase BT does a mix up.

 

http://forums.moneysavingexpert.com/showthread.php?t=2176603

 

Do not cancel with Virgin Media... You could lose your telephone number if you do that. If you are wanting to switch your line to BT let BT handle the cancellation of your telephone line and port your number to them. If you have BB and TV with Virgin you will however need to cancel these with them.

Just as I expected

 

I didn't keep my Virgin number either. I don't think it's possible though? You could ask VM for a mac code?

jockwav
Rising Star
Posts: 651
Thanks: 8
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Registered: 01-08-2011

Re: Advise please

Thanks for your reply,my sister is well out of contract with virgin,she has a BT landline.Smiley

So do you have to give virgin 30 days notice?.Huh

https://www.flickr.com/photos/james_bingham/
Riza
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Posts: 106
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Registered: 24-07-2014

Re: Advise please

Well I moved in 2013 so things has changed.

I believe BT will contact Virgin on your behalf but I would contact them anyway just to ensure everything is going to plan for reassurance.
bill888
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Registered: 18-10-2008

Re: Advise please

jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Advise please

Fix

Cheers for that,i thought it might be 30 days.Smiley

https://www.flickr.com/photos/james_bingham/