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Activation

mjakes4178
Newbie
Posts: 3
Registered: 15-06-2018

Activation

I got full dsl link but the ppp keeps failing to login staff said it would be achive by midnight now it’s nealt 7am next day and. Still orange light and red b can someone activate my account please my mobile is nearly out of data

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5 REPLIES
fx
Newbie
Posts: 3
Registered: 15-06-2018

Re: Activation

I’ve got the same problem - they’ve told me my router is faulty but I’ve got to wait until next week for a new router to be delivered. Hope you get yours sorted out more easily.
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Activation

Sorry to hear you're experiencing problems.

@mjakes4178 we'll need to arrange an engineer visit to further investigate. If you can reply to this ticket with your availability we'll get the appointment booked in for you.

 

@fx can you let us know how it goes when you receive your replacement router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
fx
Newbie
Posts: 3
Registered: 15-06-2018

Re: Activation

Hi Gandalf
Looks like the new router has fixed the problem so it was a faulty router.
fx
mjakes4178
Newbie
Posts: 3
Registered: 15-06-2018

Re: Activation

Ended up being a bt fibre card in exchange we put new router on as well to make sure there was no gremlins left
Plusnet Help Team
Plusnet Help Team
Posts: 143
Thanks: 29
Fixes: 11
Registered: 02-05-2017

Re: Activation

Glad to hear the problems have now been resolved . Let us know if you experience any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team