Activation today - maybe?
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Activation today - maybe?
22-02-2016 6:00 AM
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What should I do - if I continue with the Thomson will it stop working when the upgrade happens so that I know I can change over OR should I plug in the HubOne now and wait for speeds to increase when activated.
No advice from Plusnet since email on 5th Feb telling me my activation date had been put back to 22nd Feb.
Thanks for any advice.
Denis
Re: Activation today - maybe?
22-02-2016 6:27 AM
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You may need to drop the connection for it to re-sync..I did when I upgraded.
Re: Activation today - maybe?
22-02-2016 7:27 AM
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Denis
Re: Activation today - maybe?
22-02-2016 9:49 AM
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What happens next - Openreach engineer comes to cabinet (about 70 yds away), changes some wires, reports to Plusnet who upgrade my profile and email me - is that about right in simplistic terms?
Denis
Re: Activation today - maybe?
22-02-2016 10:04 AM
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My connection dropped when engineer started to move wiring,
I turned off router and left it for a while before turning back on.
I did get email to say upspeed had been reset at 2Mbps
Connection needed to work to get email
Is appointment am or pm?
Re: Activation today - maybe?
22-02-2016 10:15 AM
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"Our supplier have advised that your broadband activation date has been changed to 22/02/2016." and this was an email dated 5th Feb.
Denis
Re: Activation today - maybe?
22-02-2016 10:27 AM
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Looks like you're intending to be at home so wait until connection drops.
Re: Activation today - maybe?
22-02-2016 10:50 AM
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Plusnet haven't given me any indication of what time it's going to happen and I need to go to town this afternoon. Could any Plusnet staff reading this give me an estimated time for the upgrade so that I might arrange to be at home?
Denis
Re: Activation today - maybe?
22-02-2016 11:00 AM
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Re: Activation today - maybe?
22-02-2016 2:56 PM
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"The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s."
Is this my Fibre upgrade ?? upload increased from 0.5 to 2 Mbit/s and NO change to download speed.
Denis
Re: Activation today - maybe?
22-02-2016 3:16 PM
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Re: Activation today - maybe?
22-02-2016 3:54 PM
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I'm a bit disappointed in the Up speed but I see that Plusnet cut the upload speed drastically for new customers last year. Is that all new fibre customers? - as I don't consider myself a new Plusnet customer, having been with them for donkey's years - in fact I was with Metronet when Plusnet took them over.
Denis
Re: Activation today - maybe?
22-02-2016 10:58 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Activation today - maybe?
23-02-2016 7:06 AM
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Thanks Plusnet for providing this great service
Denis
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