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Activation / no broadband

Vince64
Newbie
Posts: 3
Registered: 18-10-2017

Activation / no broadband

New customer.

I was told that change over would be midnight 19th Oct.

Today (18th) at 1100 am internet ceased, I have phone line but no broadband.

What I don't know is if this is normal, I was expecting to wake up on 19th and find an email/text telling me to plug in my new router. I was art way through online banking paying suppliers and checking invoice payments and this really messed up my days plan.

 

what's the normal process, will we be online again tomorrow (19th) will I get notification to plug new router in today?

please advise, my data allowance on the phone is going quickly!

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Activation / no broadband

Hi Vince,

 

It looks like your order is in progress for today. The notification you've received with regards to your activation was possibly referring to 19/10/2017 at 00:00:00 where I think it's clearer to advise 18/10/2017 by 23:59:59

 

I'd expect your services to spring back to life soon once the work has completed at the exchange and your account activates.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Vince64
Newbie
Posts: 3
Registered: 18-10-2017

Re: Activation / no broadband

Thanks for the update.
So should I still receive a text or email when Im supposed to plug in the Plusnet supplied router?
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Activation / no broadband

Yep we'll let you know when your account is activated/broadband is ready.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Vince64
Newbie
Posts: 3
Registered: 18-10-2017

Re: Activation / no broadband

Okay, many thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Activation / no broadband

Glad to hear it!

Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team