Activation / no broadband
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Activation / no broadband
18-10-2017 4:05 PM
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New customer.
I was told that change over would be midnight 19th Oct.
Today (18th) at 1100 am internet ceased, I have phone line but no broadband.
What I don't know is if this is normal, I was expecting to wake up on 19th and find an email/text telling me to plug in my new router. I was art way through online banking paying suppliers and checking invoice payments and this really messed up my days plan.
what's the normal process, will we be online again tomorrow (19th) will I get notification to plug new router in today?
please advise, my data allowance on the phone is going quickly!
Re: Activation / no broadband
18-10-2017 4:33 PM
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Hi Vince,
It looks like your order is in progress for today. The notification you've received with regards to your activation was possibly referring to 19/10/2017 at 00:00:00 where I think it's clearer to advise 18/10/2017 by 23:59:59
I'd expect your services to spring back to life soon once the work has completed at the exchange and your account activates.
Apologies for any inconvenience caused.
Re: Activation / no broadband
18-10-2017 5:03 PM
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So should I still receive a text or email when Im supposed to plug in the Plusnet supplied router?
Re: Activation / no broadband
18-10-2017 5:05 PM
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Re: Activation / no broadband
18-10-2017 5:06 PM
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Re: Activation / no broadband
25-10-2017 12:09 PM
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