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Activation day

FIXED
mmace
Dabbler
Posts: 24
Thanks: 6
Fixes: 1
Registered: 20-10-2017

Activation day

Since ordering fibre, I've had 2 emails saying there's been a change to my date, both emails have said the 7th Nov (today), the latest one arriving minutes ago.

7th was the original date too.

 

With this last one arriving just now I'm getting a bit worried that something's gone wrong.

My Sky ADSL stopped working at 9:05 this morning (currently 13:45) and I've been without broadband all day. When I've moved providers in the past it's taken seconds to move over, however, this time I'm moving to fibre for the first time as it's only just become available in my area in the past month.

 

Anyone got any idea what could be happening?

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Activation day

Hi there, 

 

The order on our supplier's systems to move your service over to us hasn't completed yet but I can see some activity took place a few hours ago so I'm getting in touch with them now to be on the safe side. 

 

I'll come back to you with an update shortly. 

 

Just a quick update to say that I've chased this up and there's still some work to be done to close your order off but I've been assured that will be done before midnight tonight. I'll be checking back tomorrow morning just to make sure!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mmace
Dabbler
Posts: 24
Thanks: 6
Fixes: 1
Registered: 20-10-2017

Re: Activation day

Thanks, seems to be up and running now but my progress still says it's not yet so I can't order TV yet
mmace
Dabbler
Posts: 24
Thanks: 6
Fixes: 1
Registered: 20-10-2017

Re: Activation day

Fix

Finally got the emails (2 for some reason, hope I don't get charged double!) at 20:20 last night, many hours after I'd actually gone live and too late in the evening to phone and order TV

Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Activation day

Hi again, 

 

I've just checked your account and everything looks fine with the TV order and we've not duplicated any payments, sorry for any confusion over the duplicated message!

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team