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Activation day today

tindal1
Newbie
Posts: 2
Registered: ‎17-10-2016

Activation day today

So, today's the day. Switching from Sky to Plus net fibre. I am just wondering if it is safe to plug in the new router and leave it? Our Sky connection disconnected this morning at 8:30 so just waiting on a text to say the new activation is ready (is there a time frame on this?)

Thanks in advance
Tags (2)
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,419
Thanks: 990
Fixes: 193
Registered: ‎25-03-2015

Re: Activation day today

Welcome to the community forums @tindal1.

 

I've checked your orders and it looks like the phone order completed at 11:20 this morning, however your fibre order is still open.

This should hopefully complete by the end of today, however I'm sorry to say we can't provide a time frame on this further than any time up to midnight.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
tindal1
Newbie
Posts: 2
Registered: ‎17-10-2016

Re: Activation day today

No problem. Thanks for the quick reply, much appreciated.
Nostra99
Newbie
Posts: 3
Thanks: 2
Registered: ‎16-10-2016

Re: Activation day today

Hey how did the migration go?
Plusnet Help Team
Plusnet Help Team
Posts: 4,419
Thanks: 990
Fixes: 193
Registered: ‎25-03-2015

Re: Activation day today

@Nostra99 Looking at the account, @tindal1's broadband order completed shortly after 6pm yesterday.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team