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Activation date

benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Activation date

Hi could someone from plus net advice me when my activation date is please.
11 REPLIES 11
Chris
Legend
Posts: 17,724
Thanks: 599
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Registered: ‎05-04-2007

Re: Activation date

Unfortunately it appears the orders have failed, this happened yesterday. Can you private message me with the current phone number at the address? Please send me a private message

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Re: Activation date

I got a email saying home phone had been cancelled so I thought that was all well as I only ordered the fibre and no home phone. So I'm bit confused on what the situation is
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Activation date

There needs to be an active telephone service for us to provide FTTC on to, the account was signed up as a fibre and phone account too but without a phone number being provided. We can see an active line at that property but if that's the not the line you want us to take over, I don't want to just place an order on it.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Re: Activation date

Has there been any update on this
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Activation date

I'll take a look shortly, thanks for the PM.

My colleague Harry will be picking this up.

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
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Registered: ‎25-03-2015

Re: Activation date

It looks like we placed orders to take the line over, however shortly after this the provider of the line ceased the service which has unfortunately caused our orders to fail.

 

I'm going to get an order in place to restart the line for you and once the line has been restarted, we should then be able to get a new broadband order placed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Re: Activation date

How long will it take to do all this?
HarryB
Community Gaffer
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Registered: ‎25-03-2015

Re: Activation date

The phone line should be back online within the next 24 hours. Once this is back online I'll be placing your broadband order for completion as soon as possible. As it's a fibre order, the completion date will be dependant on engineer availability, however as soon as I'm able to confirm a date for you, I'll be sure to let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Re: Activation date

Ok thank you
benmartin0810
Hooked
Posts: 6
Registered: ‎06-09-2016

Re: Activation date

I see that my line has been activated is there any news on the fibre order?
HarryB
Community Gaffer
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Registered: ‎25-03-2015

Re: Activation date

I'm placing the order now and I'll be updating the ticket on your account shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional