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Activation date passed and still no fibre

Matthewrlesage
Newbie
Posts: 1
Registered: ‎09-07-2017

Activation date passed and still no fibre

Hi, I was supposed to be changed over to fibre from my standard broadband on 6/7/17 but I have heard nothing and I am still running the old broadband.
Is the date given an estimate and should I receive an email when the works been done?
Cheers
Tags (3)
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Activation date passed and still no fibre

Hi @Matthewrlesage,

I'm sorry to hear that your order doesn't appear to have completed on the date/time as it was agreed when you spoke to the advisor.

 

I've taken a look at your account and I can see that your order to move to Fibre is due to complete by the end of the day on 14/07/2017.

I fully appreciate that this wasn't the date that was agreed and I'll ensure that feedback is passed on regarding this miscommunication from both the advisor in question, and as to why our systems didn't at least pick this up to notify you of the confirmed date either.

Really sorry for the inconvenience this is causing you, we should have done better in this case. 

Chris Pettitt
Cloud Environments Engineer