I moved into my current property on the 31st of January. Since my property was listed as a "silver key" (it isn't really, but the name of the property has altered slightly), Plusnet were unable to place the order for fibre until an Openreach engineer had been out to the property on the 3rd of February to verify that the infrastructure was working properly.
I was later contacted and told that the order for fibre broadband has finally been accepted on the 12th of February, almost two weeks after I moved in. I was told that the order was due to complete on the 21st of February. An Openreach engineer contacted me to say that he had sorted the connection in the cabinet yesterday morning, but my broadband connection is still not active. Obviously I am very dissatisfied with this.
