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Activation Date

FIXED
eric3
Newbie
Posts: 1
Registered: ‎27-10-2016

Activation Date

Where can I get more information about the fibre broadband activation?

 

Until yesterday I had a due date stating yesterday 12pm on https://portal.plus.net/my.html?action=adsl_status now this is gone and replaced by an empty space (see screenshot attached).

 

edit:

Things are now changed, chatted with the helpdesk and got a new date. Now there is only an inexplicable charge of £26.98 on the status page. Let's wait and see what happens.

Screenshot from 2016-10-28 10-48-26.png

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,651
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Activation Date

Fix

Hi there,

 

I'm sorry that the activation of your service has been delayed.

 

According to notes I've just checked on the order this was due to engineers finding some external work needing to be carried out on the line before the installation can go ahead.

 

The good news is that the order should now complete today, we hope this hasn't been too much of an inconvenience and feel free to get back to me here if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team