Activation Date passed still fails authentication

[#1]

Hi, activation was supposed to be completed by midnight last night and was emailed that it was complete, go through setup or change details manually, chap authentication fails (I have the hub one). Username and password checked multiple times, works fine to sign in online. The connection is up 75/20mb reset and restarted the hub multiple times.
This will be the 3rd day without internet and my mobile data is suffering, so would really appreciate some help.
Thanks
Ged

[#2 · Accepted solution]

Hi there, sorry to hear you're not able to connect to the internet.

It looks like your broadband password was missing from the radius server on your account. I've just added this now, please can you now try completing a router setup by going to http://192.168.1.254 and let us know how you get on?

[#3]

Thanks Anoush,

I left it with the correct credentials in and will check when I get home from work.

Thanks again,

Ged

[#4]

No problems, it looks like your router connected to us about 6 hours ago after I fixed the password problem.