Activated but no internet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Activated but no internet
Activated but no internet
20-01-2018 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
20-01-2018 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
20-01-2018 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
20-01-2018 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok .
First of all is your phone line working?
For broadband to work you need a working phone line with no faults . Is there a dial tone ? If no then report a fault to the company you pay line rental to.
If yes, Is there any noise on the line? Dial 17070 to check . If there's is noise then report a fault to the company you pay line rental to.
if no noise or fault found then check the point where the phone line enters the property where there should be a master socket . Check your microfilter and house phone cabling which needs to be 100 % ok. Plug your router into the master socket . More info on this is given here.
https://www.plus.net/help/phone/phone-line-troubleshooting/
If all the above checks out ok then it's time to badger plus net . You may need an engineer visit. They will tell you there may be a charge but if you have carried out all the above and can be certain there is no problem with the phone line and you have checked your internal phone cabling then you won't be charged.
Good luck
Re: Activated but no internet
20-01-2018 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
20-01-2018 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Okay if the phone line is alright and there is no noise it's time to log into your router and see what it says. Is your plus net username and password correctly entered?
The router is designed to set up automatically but sometimes auto set up doesn't work. Your username should be in the format "username@plusdsl.net"
Re: Activated but no internet
20-01-2018 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
22-01-2018 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forums @mrcslttr
I'm sorry to hear things haven't gone to plan.
Can you let us know how the engineer visit tomorrow morning goes?
Re: Activated but no internet
22-01-2018 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Activated but no internet
23-01-2018 12:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So, just to update, it turns out that the engineer who came on December 9th never actually connected me to the cabinet. Nearly two months without internet because of one numpty from Openreach. Plusnet were quick to get things sorted out though so thanks to them, Vodafone didn't have a clue what was going on!
Re: Activated but no internet
23-01-2018 12:19 PM - edited 23-01-2018 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The OR engineer that was meant to connect your line to fibre on Dec 9th will probably have connected somebody else to vodaphone Fibre in error. This can happen because of incorrect records and line identification and sometimes requires a tracer signal to be run from your property to the cabinet. As far as I understand it, when you were due to be connected to Plus Net, there would have been a need for an OR engineer to come and make connection adjustments in the fibre cabinet anyway.
Re: Activated but no internet
23-01-2018 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Activated but no internet