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Activated and CHAP auth issues

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Grafter
Posts: 33
Registered: ‎11-09-2013

Activated and CHAP auth issues

I've switched back to Plusnet today and receiving CHAP auth issues from my router.

Rang support and been round the circle 2 times between support and tech advisors and after various looks at my account and finally pushing the activation over the line i'm now supposedly activated.

As im using my own router (Billion BIPAC 8800NL R2) seems the blame is being put on my own router although I've previously been with Plusnet and BT on 2 occasions each time with this router with no problems.

 

Can someone please look into the issues causing CHAP auth issues.

Ref Question 204606801

 

Example router log:

Aug 4 09:51:22 daemon notice syslog: Recv'd packet from: [ 40:7c:7d:c2:3a:4a ] ....
Aug 4 09:51:22 daemon notice syslog: session_connect - 731 - ses->retransmits = 0...
Aug 4 09:51:22 daemon notice syslog: session_connect - 779 - case PADS_CODE ...
Aug 4 09:51:22 daemon crit syslog: PPP session established.
Aug 4 09:51:22 kern warn kernel: netdev path : ppp1.1 -> ptm0.1
Aug 4 09:51:22 kern info kernel: ->
Aug 4 09:51:22 kern info kernel: ptm0
Aug 4 09:51:22 daemon notice syslog: pppd:Using interface ppp1.1
Aug 4 09:51:22 daemon notice syslog: pppd:Connect: ppp1.1 <--> ptm0.1
Aug 4 09:51:22 daemon crit syslog: PPP LCP UP.
Aug 4 09:51:22 daemon notice syslog: pppd:Remote message: CHAP authentication failure
Aug 4 09:51:22 daemon err syslog: pppd:CHAP authentication failed
Aug 4 09:51:22 daemon err syslog: User name and password authentication failed.
Aug 4 09:51:22 daemon notice syslog: pppd:Connection terminated.
Aug 4 09:51:22 daemon notice syslog: pppd:Doing disconnect
Aug 4 09:51:22 daemon notice syslog: send_disc - 469 - Sent packet - Code: 0xa7 ...

 

1 REPLY 1
Highlighted
Grafter
Posts: 33
Registered: ‎11-09-2013

Re: Activated and CHAP auth issues

Sorted it myself