Activated Fibre Extra?

[#1]

Hi, I upgraded my Plusnet Fibre to Extra and wanted to check if OpenReach had changed it? Right now I'm getting 42Mbps download and 7Mbps upload. I'll assume its upgraded probably by upload speed alone. It hasn't felt much faster to be honest.

This is my  DSL check results

                                    High Low     High  Low        

VDSL Range A (Clean) 80 62.5 20 19.6 55

                                          High Low High Low

VDSL Range B (Impacted) 68.7 40 20 10.4 34.7 Available

I assume I'm either on VDSL Range B or my DLM is slowing me down. Is there a way to reset my connection with OpenReach? Barely has improved my download speed at all.

[#2]

Does anyone know if my connection can be reset or is it just through OpenReach if they find a fault. Just wondering why my connection has barely improved?

[#3]

Hi there,

Checking your line out it's connected at: 44.7 Mbps

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	44.7 Mbps
Upstream Speed	7.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Not Run - Unable to run
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	692.5
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
Time Stamp	2017-08-14T15:15:00

This is quite far below where we'd expect based on the estimates:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	62.5	20	19.6	55	Available	--	--	--	--

I'd advise getting this reported to us as a fault at https://faults.plus.net

[#4]

Yes that's what I thought, I just wondered if anybody at Plusnet could reset my connection and see if helps to speed things up or is that an OpenReach thing? I was beginning to think DLM was slowing me down. That's some interesting stats I never knew about my line and that is exactly the speed I'm getting from my Plusnet Hub, I'll just report it as a fault then thanks. I was quoted I'd get speeds in the 60's at least. My line coped with the 38Mbps cap but seems to have problems with getting the Fibre Extra speeds.