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Account Terminated without my authoriaztion!!!

jimtec
Newbie
Posts: 1
Registered: ‎04-02-2018

Account Terminated without my authoriaztion!!!

My Fibre died on the 28th of Jan.

 

Called the support team to be told Id be called back within two days..

I called back on the 30th and was told I had a line fault, OK Openreach will resolve the issue within 48 hrs.. GREAT!!

 

Engineer got the line back up but still no broadband / fibre.. StrangeHuh

Called Plusnet support on the very same day the 1st Feb, to be told my account has been terminatedHuh?

How can this be correct WITHOUT my authorizationHuh PLusNet couldn't answer my question..

Its has taken Plusnet 4 days to tell me that I have no account even though I'm tied into my contract til September 18.

 

I'm next told it will be 14 days before my service is restored!!

No compensation! Very poor service and have been let down badly.

I will not be renewing my contract in September and will be moving to the Vodafone solution ie no phones line etc.

 

Thanks a lot plusnet!!  

6 REPLIES
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Account Terminated without my authoriaztion!!!

Dont you get so many days to change your mind and leave anyways if you aint happy Huh

Terranova667
Pro
Posts: 1,320
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Account Terminated without my authoriaztion!!!

@St3 if the op's contract runs out in September then they were already well into their contract no idea where your getting they would have a cooling off period from that would have been months ago.

 

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Account Terminated without my authoriaztion!!!

sorry i missread Tongue

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Account Terminated without my authoriaztion!!!

Come on Plusnet !! whats going on ?

How Come it took you 4 days to find out this customers account had been terminated  ?

And to be told he had a line fault , obviously he had a fault you had cut him off Crazy2

This needs investigating as a matter of urgency Shocked

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Superuser
Superuser
Posts: 3,469
Thanks: 1,914
Fixes: 12
Registered: ‎10-04-2007

Re: Account Terminated without my authoriaztion!!!

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

Plusnet Help Team
Plusnet Help Team
Posts: 497
Thanks: 105
Fixes: 18
Registered: ‎22-01-2018

Re: Account Terminated without my authoriaztion!!!

Hello @jimtec

 

Sorry to see hear about the fault you have had with your service. I have looked into this for you, and I have sent you an update via ticket here .

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team